Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer - IT Support to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.
Responsibilities
Provide technical support to clients via email, phone, and chat
Troubleshoot and resolve technical issues related to software, hardware, and networks
Escalate unresolved issues to senior members of the team as necessary
Document all steps taken to resolve technical issues in our support system
Follow up with clients to ensure that technical issues have been resolved to their satisfaction
Work collaboratively with other members of the team to identify and resolve technical issues
Keep up-to-date with the latest technology and industry trends
Requirements
Bachelor's degree in computer science or a related field
Minimum 0 to 2 years of experience in technical support or a related field
Excellent communication and customer service skills
Strong problem-solving and analytical skills
Knowledge of Windows and Mac operating systems
Familiarity with networking protocols and technologies
Ability to work in a fast-paced, deadline-driven environment
Benefits
Salary PKR 50,000 + Benefits
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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