We have prepared a short assessment based on the skills required for this role. Successful candidates will be invited to a job interview. Please could you complete this assessment within the next week in order to be considered for the role. You can access the test via this link: https://app.testgorilla.com/s/px8x4zvl
Who We Are
SkipsoLabs is a tech company that helps corporates build out their Innovation Ecosystems and manage their Innovation programs. We are looking for an analytical and customer-oriented candidate who can join us, working in US time-zone.
In this role, the candidate will be supporting SkipsoLabs' high-value customers.
Who You Are
Someone that combines both analytical skills as well as being genuinely excited to work in a team environment. You are intelligent, curious, articulate and can adapt to any situation. At the same time, you are an active listener and are open to discovering alternatives to your solution. Problem-solving should also come natural, you are also confident at troubleshooting and investigating further if you need more information to resolve the problem. Most importantly, you have a great work ethic and are respectful to your co-workers and clients.
Responsibilities
Supporting SkipsoLabs in new platform implementations
Provide technical product support maintaining high satisfaction ratings from clients and internal teams
Quickly address, identify, and respond to customer issues within business SLA
Learn, follow and further implement the customer support process. This includes issue escalation, troubleshooting, objection handling, and customer ticket management.
Work as a liaison between the customers, team leads, and the development team to provide feedback on roadmap features, customer feedback, and new product releases.
Deal with ambiguous situations, and keep a calm demeanor when interacting with internal and external teams and clients.
Carrying out functionality and usability testing on live platforms
Requirements
Exceptional written and verbal skills required English and Spanish
Direct experience with hands-on premium support by providing excellent customer care and support at a software or similar high-tech company.
Result oriented, self-motivated, ability to work in a team and independently
Demonstrated experience and knowledge of the suite of Microsoft Office tools
Ability to manage multiple tasks simultaneously while meeting client requirements/timelines
Self-starter with desire to learn.
Values teamwork and clear communication.
Tenacity in problem solving and conducting research internally and externally to find solutions.
Benefits
Pay according to level and experience level
Work with a highly creative and entrepreneurial international team
Remote working allowed (but you have to be in US time zone)
Join our company at the right time and be sure to become a part of our core team if you do a good job (and if you enjoy your time with us!)
Tipo de empleo
Jornada completa
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