Call center Officer

We are looking for one of our client, leader in digital identity solutions provider, a Customer Support Specialist to join their team. The ideal candidate is a problem solver with strong communication skills.

LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement. At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.

Responsabilities

Efficient Issue Resolution:

• Provide quick and effective solutions to client problems.
• Minimize repeated calls and avoid unnecessary transfers.
  
  

Proactive Customer Assistance

• Anticipate and address potential future issues.
• Suggest improvements for the support section of the website.
  
  

Request Management

• Handle certificate requests and various client inquiries.
• Process revocation, suspension, reactivation, and Re-Key requests.
  
  

Timely Communication

• Answer client questions promptly and clearly, both verbally and in writing.
• Guide customers through administrative and technical procedures.
  
  

KPI Achievement

• Contribute to meeting Key Performance Indicators (KPIs) such as client effort score and efficiency.
• Continuous Improvement:
• Utilize client feedback to enhance the company's value proposition.
• Collaborate with application providers' help desks constructively.
  
  

Documentation And Reporting

• Write user-centric technical documentation and guidelines.
• Maintain proper documentation by filling in a ticket for each call.
  
  

Operational Efficiency

• Ensure the operational efficiency of CSD infrastructure.
• Contribute to the company's image of excellence and ease of doing business.
  
  

Candidate Profile

• Ability to create reports
• Strong verbal and written communication skills
• Knowledge of required administrative and technical procedures
• Proficient in both French (FR) and English (EN)
• Advantageous to have knowledge of other languages: LU, DE, NL, PT, IT, etc.
• Active listener
• Problem solver
• Positive and constructive mindset
  
  

To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Florian Letellier as soon as possible - CONFIDENTIALITY ASSURED.

Ready For Next.