Customer Service Representative

Since 1922, Rotarex has been the world leader in cylinder valves, regulators, and equipment for all gas applications. Rotarex is the partner of choice for many industries: semiconductor, medical, research, automotive, food and beverage, fire protection, butane/propane and more.

Nearly 2,000 motivated and highly skilled employees in a global network work every day to meet the needs of customers and industry.

Rotarex is known worldwide for innovation, quality, and customer service.

LOOKING FOR A NEW CHALLENGE?

Do you want to achieve ambitious goals in your daily work and participate in the development of an international industrial company?

As part of our ongoing growth, we are currently looking for an:

Inside Sales Engineer / Customer Service Representative

Your mission:

• Support the Quotation Process with the Sales Manager.
• Track the open orders and focus on late order to improve the On Time Delivery.
• Lead the OTD improvement plan in cooperation with Operations.
• Support the Customer Service Team in case of peak demand.
• Clarify the technical aspects (mainly with Front Office) in relation with R&D, Quality and Production.
• Be involved on the Continuous Process of Improvement of the Customer function (order processing, pricing, communication with our internal and external customers).

Our expectations:

- Must have:

• Fluent in French and English.
• You have a first positive experience in technical/industrial Customer Service covering various types of international customers (distributors, end users, small and corporate accounts)
• Advanced proficiency in utilizing ERP systems as SAP S4/Hana.
• Your technical skill makes you confident for understanding our customer’s demands

- Soft skills :

• Possessing strong communication skills and unwavering perseverance.
• Maintaining a problem-solving mindset as a focal point.
• Exhibiting agility and adeptness in adapting to diverse situations

Joining Rotarex, means benefiting from:

• The growth of a major industrial group with a great worldwide reputation.
• A family business culture.
• Numerous opportunities for professional training, personal development, and internal mobility throughout your career.
• The technicality of our jobs, where innovation, invention and inspiration are at the heart of our strategy.
• Flexible working hours, allowing a nice work-life balance.
• A social fund related to the important events in your life (marriage, birth, retirement, etc.).
• Our collective labor agreement that offers many benefits (seniority leave, social leave, medical check-up hours, individual performance bonuses, etc.).
• The prospect of a brand-new industrial site 4.0 in Bissen.
• A location easy to access to 3 minutes’ away from Lintgen’s train station, as well as a free parking.
• Preferential rates for your telephone package.
• The Sympass card and its many good deals.
• Benefits with some Luxembourgish banks.
• Attractive prices for health coverage.
• The sponsoring of some local sports events (football tournaments, football team, running or trail, individual or team events, etc.).
• Various company events (family day, Christmas party, team building, etc.).