Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
We are open to hiring candidates to work out of one of the following locations:
Noida, UP, IND
Basic Qualifications
1+ years of software development, or 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern program languages
Preferred Qualifications
1+ years of technical support experience
Company - ADCI - Uttar Pradesh - F26
Job ID: A2630336
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology, Consulting, and Engineering
Industries
Software Development
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