Customer Service Agent - Remote
Customer Service Agent - Remote
Avansel - Recruitment Agency in Ireland
Dublin, County Dublin, Ireland
We are seeking a Customer Service Agent to work remotely for an e-commerce company based in Dublin.
What We Offer
What We Offer
- Flexible schedule
- Salary between €25,000 and €28,000 gross per year depending on experience.
- Additional bonuses based on individual and team performance, offering potential for increased earnings
- Permanent Contract
- Work from home
- Deliver top-notch customer service by promptly addressing customer inquiries and resolving issues with professionalism and efficiency.
- Manage a high volume of customer interactions including calls, emails, and chats, while accurately documenting each interaction and ensuring appropriate follow-up.
- Identify and understand customer requirements, assisting them through troubleshooting processes and offering effective solutions.
- Collaborate closely with our technical teams to escalate and resolve complex customer issues, ensuring swift resolution and customer satisfaction.
- Adhere to established protocols and guidelines while troubleshooting technical issues, escalating cases when required.
- Proactively identify patterns and recurring issues, suggesting enhancements to processes and product functionalities.
- Aim for first-contact resolution and maintain high customer satisfaction ratings through empathetic, patient, and professional interactions.
- Meet and exceed individual and team performance targets, including response time, resolution time, and customer satisfaction metrics.
- Prior experience in a customer service role.
- Excellent verbal and written communication skills to effectively interact with customers.
- Proficiency in utilizing customer service software, CRM systems, and other relevant tools.
- Ability to work autonomously as well as collaboratively within a team setting.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Consumer Services
Referrals increase your chances of interviewing at Avansel - Recruitment Agency in Ireland by 2x
See who you knowGet notified about new Customer Service Representative jobs in Dublin, County Dublin, Ireland.
Sign in to create job alertLooking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub