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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the clothing, noting the attention to detail in the finishings and the use of comfortable, durable fabrics. People appreciate the unique designs and the variety of options available, catering to different tastes and occasions. The fast and reliable delivery service is another highlight, with many consumers expressing their satisfaction with the speed and efficiency of the shipping process. Consumers also commend the company's customer service, describing it as prompt, courteous, and helpful. The representatives are often mentioned as being friendly and genuinely caring about the customer experience. While opinions on the order process and return policy are mixed, many reviewers found the return process easy and refunds were issued promptly. Overall, individuals express high levels of satisfaction with the products and services provided.

Based on these reviews

Rated 4 out of 5 stars
Verified

Was a little bit worried about disturbia at first. Brought two skirts from them after my sister said they were alright. One skirt was good, however another one's fabric choice made the dress quite sti... See more

Rated 4 out of 5 stars
Verified

Hi, the items have solid quality but it takes a lot of time reading reviews to guess which size will fit because the size chart is not exactly right for each item. There are not reliable indicators ab... See more

Rated 4 out of 5 stars
Verified

I couldn’t fault customer service, delivery and quality of the goods! I have already communicated with HQ that I would like to see dresses for tall women The bodice fit needs to be lengthened by two... See more

Rated 4 out of 5 stars
Verified

Orders are delivered swiftly. The clothes are well made and true to size, so no returns needed (hopefully I don't jinx that!). I like the sustainable packaging and am hoping the clothes will be with m... See more

Rated 5 out of 5 stars
Verified

Products look exactly as you see. The colors & fabrics are beautiful. I love the Disturbia collections. As a short, curvy girl, they have so many flattering options! If you go by the sizing charts, i... See more

Rated 5 out of 5 stars
Verified

Love the fabric quality. Heavy fabric hangs nicely and skirts move well. Sizing is generous and skirts have a great styling. I’ve just received two midi skirts so far, and really impressed and just... See more

Rated 5 out of 5 stars
Verified

Great Business Love their clothes and accessories. Shipping to me was easy, came in a lovely and sturdy recyclable bag which was then used to return an item. Refund processed in timely manner and... See more

Rated 3 out of 5 stars
Verified

I was very sorry to see that the protection band for the underwear leaves a very disturbing trace of sticky material behind. This eventually gets of after a few washes but negates the whole idea of ge... See more

Rated 5 out of 5 stars
Verified

I love ordering from disturbia. They have two websites (UK & EU based) with different stock. But even ordering from the UK Shop and delivery to germany takes only a few short days (honestly i dont kn... See more

Rated 5 out of 5 stars
Verified

I’m never sure what to expect when shopping online these days, but I’m actually OBSESSED with the items I bought. The quality is fantastic and all the items feel sturdy and made to last. They fit exac... See more

Rated 5 out of 5 stars
Verified

Great quality items and designs. Easy to use website and app. Alternative payment options can be helpful! A plus! Uses Royal Mail, which in my opinion is a lot more consistent than Evri.

Rated 5 out of 5 stars
Verified

Everyone, everything, cares about the customer first. No push to ‘sell’ the customer. Only genuine care for the customer experience. Absolutely the best interaction I have had with a clothing company... See more

Rated 5 out of 5 stars
Verified

I have ordered several items from Disturbia. All arrived quickly and well-packaged, and with one exception (a pair of pants), everything has been beautiful quality, comfortable, and true to size. My o... See more

Rated 5 out of 5 stars
Verified

Never had any issues with Disturbia. The size charts with the exact measurements for the garments are a big help to minimize returns. The quality of most products I ordered is very good. Remember that... See more

Rated 5 out of 5 stars
Verified

Everything I receive is always good quality, which is unfortunately hard to find with “alternative” clothing. Speedy shipping, items that fit SO well and great support if anything goes wrong is why I... See more

Rated 5 out of 5 stars
Verified

I was having trouble getting the discount on my items but a quick message and it was sorted very promptly. Items are lovely,good quality and a beautiful shade of purple (better in the flesh!) They... See more

Rated 5 out of 5 stars
Verified

Great quality clothing with quick shipping. Three beautiful shirts that my daughter dressed up and wore to different semi-formal events. Looked amazing. Unfortunately I had to return a couple of piece... See more

Rated 5 out of 5 stars
Verified

Will always ALWAYS give Disturbia 5 stars! from their shipping to their customer service they should teach a masters class in apparel business. I have shopped with them for years now and they continu... See more

Rated 4 out of 5 stars
Verified

Amazing dresses, delivered quickly! Only minor criticism is that the clothes tend to come up on the large size, but I probably could have avoided the issue of I'd looked at the measurements rather tha... See more

Rated 5 out of 5 stars
Verified

First time shopping online with Disturbia for me and it honestly won’t be the last. Quality is superb, the variety is amazing, literally something for every taste, beautiful clothes, the service and d... See more

Rated 5 out of 5 stars
Verified

The shipment arrived quickly and without any problems. The items I bought—the harness and belt—are wonderful, and the price was really good. I definitely recommend the Disturbia store. I will definite... See more

Rated 5 out of 5 stars
Verified

Unique, flattering, and well-made clothing for multiple occasions. I adore their trousers and maxi skirts for work, and I’m eternally obsessed with their range of mesh tops.

Rated 5 out of 5 stars
Verified

Besides stunning, the clothes from Disturbia feel very nice quality wise. The shipping was quick, even when a big sale was on, and the return/exchange process was hassle free. I will be shopping her... See more

Rated 3 out of 5 stars
Verified

I like the jacket but the shipping ended up taking two weeks when I originally paid for 1-3 day shipping. It’s fine if it’s a little bit outside the window but two weeks late is excessive.

Rated 5 out of 5 stars
Verified

Emails are answered promptly and so very helpful. Everyone that has responded to my questions was extremely nice. I absolutely love this company! Quality clothing and great staff.

Rated 5 out of 5 stars
Verified

Excellent! Love my new bag. Perfect and very well made. Fits all my essentials. Package arrived super fast and well packaged. Very happy with my purchase as always. Thanks!

Rated 3 out of 5 stars

I really love their items, but man the way they run their business seems to be slipping. They'll run 3 big sales back to back and then email you a week after you place an order than half of it is out... See more

Rated 5 out of 5 stars
Verified

I've bought several dresses over a few years and am always pleased with the high quality, not to mention that they have pockets! At one point I'd moved and had to contact customer service because I ha... See more

Rated 5 out of 5 stars
Verified

I would highly recommend Disturbia. I've had a couple of issues with a couple of orders over the years (as is bound to happen) but their customer service is brilliant. They're quick to reply, quick... See more

Rated 3 out of 5 stars
Verified

i really like the fit and the style overall but i was really surprised by the thinnes of the fabrics. both the skirt and the pant were really "breathable" (maybe a bit too mmuch for the price). nice... See more

Rated 5 out of 5 stars
Verified

Great experience. Bought from disturbia many times without any problems. Never had an issue with wrong size or missing pieces. Highly recommended

Rated 5 out of 5 stars
Verified

Love the clothes , delivery is super quick . The blouses and long cardigan stunning . Feel lovely on . (Free returns would be nice however refund was quick on the item I returned because it was too b... See more

Rated 4 out of 5 stars
Verified

Have ordered from them a few times this year now, dispatch has always been surprisingly fast which has been handy! Quality of items varies greatly but overall happy.

Rated 5 out of 5 stars
Verified

The items shipped in a timely manner and everything I ordered was high quality, heavyweight cotton. This was my first Disturbia purchase and I will definitely be a returning customer.

Rated 5 out of 5 stars
Verified

I'm a repeat Disturbia customer, and I continue to have no issues at all! Lovely products that are good quality, and very speedy delivery. I'll continue to shop here!

Rated 5 out of 5 stars
Verified

I received my order quickly and carefully packaged. The clothes themselves are good quality and fit perfectly. Absolutely gorgeous. 10/10 will shop again.

Rated 3 out of 5 stars
Verified

The one dress I received was fantastic, but I was very disappointed to have my other order cancelled and refunded due to stock issues. It also took a couple of weeks after ordering for me to be inform... See more

Rated 5 out of 5 stars
Verified

Never disappoints. Excellent delivery times, high quality products. The only thing I have to add is that this retail store could have size 3 shoes. I love the shoe design and if you could add size 3 I... See more

Rated 5 out of 5 stars
Verified

Delivery was quick, all boxed up well and fragile objects protected. Everything was as description. Bought as gifts so hope clothes fit xx

Rated 3 out of 5 stars
Verified

I didn't like the cheap material the dress was l made of and the neckline was much lower than pictured...it was so low cut it went below my breast, which is problematic. The shoulders were too wide an... See more

Rated 5 out of 5 stars
Verified

I haven't received the latest order yet which is a gift for my daughter but I am sure it will be as great as everything else I have ordered from you.

Rated 5 out of 5 stars
Verified

It was my first time ordering from Disturbia and ordered the wrong sizes. It was so easy to exchange them for the right sizes. I absolutely love all my items and will definitely order again. Thank you... See more

Rated 5 out of 5 stars

Best customer service, They have helped me so nicely! Always remaining patient and sweet. Good quality products! Love

Rated 3 out of 5 stars
Verified

Was excited to see there was a sale and was finally able to order the pants I had been wanting for a while, just to receive an email a week later saying they didn’t actually have them. /:

Rated 5 out of 5 stars
Verified

Brilliant service, delivered early& very quick. Absolutely love the blouse I bought, lovely fabric & amazingly weird......love it.!

Rated 5 out of 5 stars
Verified

Shipping was fast, the quality matched the price point and it fit like it was supposed to! I also appreciate how size inclusive they are.

Rated 5 out of 5 stars
Verified

They always respond fast! My clothes deliver quickly and my returns and exchanges are executed promptly .

Rated 5 out of 5 stars
Verified

The dress is so beautiful, even better in person! The fabric isn’t cheap at all — it feels like butter and is incredibly soft. The quality really surprised me. I called customer service on a Satu... See more

Rated 4 out of 5 stars
Verified

I've been shoping at this company for quite a while and noticed a downgrade on the quality of clothing. The clothing style is still pretty cool/unique but haven't shopped in a couple years so was a bi... See more

Rated 5 out of 5 stars
Verified

Very good customer service - email with tracking and on time delivery. Lovely clothes - good quality and great colours. I’m always a little worried about trying an online clothing store, but all wa... See more

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Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Streetwear Store

About Disturbia

Written by the company

Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us

ABOUT DISTURBIA

Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours


Rated 3 out of 5 stars
Verified

Ive ordered a lot of clothes from the…

Ive ordered a lot of clothes from the company and always proudly tell people the brand when they ask what im wearing, which sends a lot of people that way. But my last order all the fabric was thin and flimsy and not as well made

18 November 2025
Rated 5 out of 5 stars
Verified

Great Experience

Website is easy to navigate and made ordering and payment easy. Delivery took a while, time of year, but was able to track.Fabulous and different selection of clothing and accessories. I have purchased as gifts a few times for my daughter and she loves every item

25 November 2025
Rated 4 out of 5 stars
Verified

mixed shopping experience

i got the delivery quickly.

the dresses are fine, some materials are way too heavy or stiff, others are really nice.
if you want to return one you have to pay a fee, what's fine. for the refund the replies were fast and i got the money back quickly.

one dress wasn't delivered and after weeks i still didn't get the money back for that. today i reached out for the third time.

29 October 2025
Rated 5 out of 5 stars
Verified

My order from disturbia

I had some trouble with my order but customer service helped me to find a quick solution, great service and the quality of the products is also great!

25 November 2025
Rated 4 out of 5 stars
Verified

A step above cheap and cheerful

Sizing is variable. But, quality is good and represents value for money.. when on sale. Don't think I'd pay full price for anything. If I was going to pay the full price, I be going to Dracula Clothing instead for value and quality. But if Disturbia is on sale, absolutely go for it!

24 November 2025
Rated 5 out of 5 stars
Verified

Happy with everything

Ordered some knitwear in the sale. My parcels arrived promptly and in good condition.
Love everything I have ordered. All fit really well.
Happy with everything.

25 November 2025
Rated 1 out of 5 stars

Low quality clothes, lower quality support

Quality of the clothing has taken a nosedive through the years, customer support doesn't even bother reading the tickets. They are becoming part of the problem with the worsening of brands. Avoid. Especially if you need anything of quality or end up having to constant their useless support that is incapable of reading. Even an AI agent could have read it better and that's saying something.

5 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

First time ordering for a christmas…

First time ordering for a christmas party, I ordered two days before so was stressed and worried that it would not fit, the fit was perfect and the outfit looked so amazing, really good quality too

24 November 2025

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