A deep understanding of brand values and a passion for ensuring customer satisfaction.
To create a positive customer journey from the moment we interact with brands.
You will work closely with our product team to address any quality issues that customers may encounter.
Be responsible for ensuring Customer Service hotline, emails and/or live chat... enquiries to be handled in a professional and timely manner.
Assist in collecting, handling and following up on customer feedback with related parties.
Develop and enhance effective customer service procedures, policies, and standards.
Maintain accurate records and documents for all customer service activities.
Collect customer feedbacks to evaluate the improvements of services.
Maintain company and brand images, and good relationship among customers/members
Regularly report to vendors for servicing parts and supports.
Assist in ad hoc assignments as when required
Job Requirements
DSE or above in related disciplines
Minimum of 1 year of experience managing after sales or repair center and customer service team. Previous customer service experience is preferred but not required.
Proficiency in MS OFFICE applications.
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities.
Exceptional interpersonal skills and ability to build rapport with customers.
Ability to handle challenging customer situations with empathy and professionalism.
Strong organizational skills and attention to detail.
Ability to work effectively in a team-oriented environment.
Candidates with less experience may be considered as Customer Service Officer.
Immediate available preferred
We offer competitive remuneration package with a wide range of fringe benefits including: -
5-day work week and bank holidays
Annual leave 12 days
Birthday leave
Education allowance
Medical allowance
Performance Bonus
Staff Shopping Discount
Interested parties please send your CV, expected salary & availability by clicking "APPLY NOW"
Personal data collected will be used for recruitment related purpose only.
Seniority level
Associate
Employment type
Full-time
Job function
Sales
Industries
Software Development
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