Contact Centre Specialist / Telephone Operator

Gleneagles Hong Kong Hospital (GHK) is a state-of-the-art, multi-specialty private tertiary hospital designed to provide the Hong Kong people with high-quality and accessible healthcare services.

Located at Wong Chuk Hang on Hong Kong Island South, GHK provides 500 beds, cutting edge medical technologies and a comprehensive range of clinical services spanning more than 35 specialties and subspecialties.

As Hong Kong’s top-notch private teaching hospital, GHK also contributes to the training and development of healthcare professionals, and advancement of clinical research.

GHK is a joint venture hospital between Parkway Pantai and NWS Holdings Limited and is managed by Parkway Pantai. Li Ka Shing Faculty of Medicine of The University of Hong Kong oversees clinical governance as the exclusive clinical partner.

Job Responsibilities

• Handle incoming enquiries via calls, chats and emails in a professional and polite manner
• Ensure high level of customers’ satisfaction by providing prompt and courteous services and establishing friendly rapport with customers during conversation
• Co-ordinate with internal departments to meet customers’ needs
• Proactively familiar with new promotion and arrangement of the hospital and maintain the reliability of database to ensure accurate answers are provided to internal and external enquiry
  
  

Requirements

• Minimum 1 year of relevant experience in call centre / healthcare preferred
• Proficient in spoken English, Cantonese and Putonghua
• Proficient in Chinese word processing, and possess knowledge of PC and software applications.
• Pleasant personality, CUSTOMER oriented and detail-minded
• Strong communication, interpersonal and problem solving abilities
• Ability to work cohesively as part of a team
• With knowledge of medical terminology will be an advantage
• May be worked in shift
  
  

Interested candidates are invited to submit their resumes with current and expected salary directly via email to [email redacted, apply via Company website]

For company details, please refer to http://www.gleneagles.hk/

Personal data collected will be used for recruitment purpose only.