Customer Service Officer – South Island Line / Disneyland Resort Line (Ref: 24000003)

Responsibilities

• Provide quality customer services in the South Island Line (SIL) or Disneyland Resort Line (DRL) stations and Fully Automatic Operation (FAO) trains, monitor passenger flow and train service as well as perform platform duties
• Handle train defect and service recovery, including performing train driving duties when necessary
• Carry out regular station and train inspections to ensure safety and cleanliness standards as well as smooth functioning of equipment and facilities
• Assist the Duty Station Controller or Roving Team-In-Charge to handle incidents or other tasks
  
  

Requirements

• Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE (including English Language)
• Good command of spoken English and Chinese, proficiency in Putonghua or other languages is an advantage
• Customer-centric mindset with effective and empathetic communication skills
  
  

Remarks

• Required to perform shift duties on irregular patterns of hours with an estimated average monthly income of HK$21,500 (including the shift duty related allowance*, laundry allowance, 13th month pay and annual discretionary award)
• Reporting for duty during adverse weather will be eligible for related allowances
• The above position offers a Joining Bonus of $12,000, subject to the terms and conditions of the relevant programme
• subject to actual shift duties performed
  
  

Applications

You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 30 June 2024.

For other job openings, please visit MTR Corporation's website for more details.

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

Primary Location

Hong Kong

Schedule

Full-time

Job Posting

04/Jan/24, 8:54:31 AM

Closing Date

30/Jun/24, 11:59:00 PM