Voici comment vous pouvez gérer les commentaires et les critiques de votre patron dans un poste de support client.

Handling feedback from your boss in customer support involves a positive attitude and open-mindedness. When receiving feedback, ask clarifying questions to fully understand the points made. Remember, it's about improving tasks, not personal criticism. Taking notes during the discussion shows you value the input. Actively work on the areas mentioned, and if needed, seek additional training. Keep communication open by updating your boss on your progress. Use feedback as a learning opportunity to demonstrate commitment to improvement and growth

Some quick tips for handling comments and criticism from Seniors in a customer service position: 1. Listen: Pay serious attention and avoid interrupting. 2. Ask for Clarification: Seek understanding if necessary. 3. Express Gratitude: Show your appreciation for the feedback. 4. Acknowledge Mistakes : Recognize where you went wrong. 5. Provide Solutions: Suggest strategies to address the feedback. 6. Active Implementation : Take specific efforts to improve. 7. Seek Regular Feedback : Be proactive in obtaining advice. 8. Reflect and Learn : Allow time to absorb and apply learning. 9. Follow Up : Check in to ensure you're making progress. 10. Stay Positive : Respond to feedback with positivity and a growth mindset.

In my experience, receiving feedback and criticism during the early stages of my career was challenging. However, I've come to realize that constructive feedback is invaluable for professional growth. How feedback is delivered can vary—some bosses may provide feedback with blame, while others may offer it as constructive criticism aimed at motivating improvement. It's crucial to actively listen to their intentions behind the feedback, not just their words. Asking clarifying questions can help gain a better understanding and turn feedback into actionable steps for improvement.

Stay composed and listen carefully when receiving feedback from your boss. Avoid becoming defensive or argumentative, and seek clarification if needed. Acknowledge the feedback without excuses, showing accountability, and express gratitude for their input. Reflect on the feedback to identify areas for improvement and develop an action plan. Set measurable goals and seek out support or resources to aid in your development. Keep your boss updated on your progress and view feedback as an opportunity for growth. Maintain a positive attitude throughout the process, embracing it as a chance to improve your skills in customer support.

maintain a respectful demeanor. Share feedback privately rather than in public, especially in front of colleagues or clients. Approach feedback with a positive mindset, addressing it promptly and offering constructive solutions. Embrace feedback as a valuable tool for personal and professional growth, viewing it as an opportunity to enhance performance.

Active listening is an important quality we should all practice. Let's all listen to understand what's been said rather than being defensive and reactive. Listen calmly and assess the situation.

This article highlights the importance of remaining calm when receiving feedback. Taking a deep breath and avoiding impulsive reactions are essential strategies for dealing constructively with feedback. Recognizing that feedback is not a personal attack, but rather an opportunity for growth, is fundamental to a professional approach. Additionally, maintaining composure helps you process information clearly and objectively, allowing for a more effective and productive response. Separating emotions from feedback is crucial for objectively assessing the situation and determining the best course of action for continuous improvement.

Regardless of how you're feeling about what your boss is saying stay calm reflect in what is being said in its entirety. You may gain insightful knowledge once you have been able to ingest all they have to say.

Staying calm is essential when receiving feedback from your boss in customer support. Take deep breaths to stay composed, avoid getting defensive, and focus on understanding their perspective. Remember, feedback is an opportunity for growth, so approach it with a positive mindset.

To stay calm is really important. I had a situation where i had to make some documents signed by some directors of the company i was working for. So when I organized the delivery of the documents to the office of each director (that was extremely difficult because of their availability) the documents came back wrongly signed. And I had to send those that exact day to another country. Its really important to stay calm, because of that i was able to call the bank explain the situation, our hurry and i was able to get a solution that day.

In some cases differing communication styles can hinder how feedback is delivered and/or received. With that in mind, don't be afraid to ask for clarification and ask for suggestions/help if you're unsure how to better a situation. It's important to stay calm and look at the positives - the feedback is going to make you even better at your job!

Seeking clarification is a proactive approach to understanding feedback. It's perfectly fine to request specific examples or details to grasp the essence of the critique fully. This demonstrates your commitment to growth and improvement. By gaining clarity, you not only ensure that you're focusing on the right areas but also foster open communication with your boss. Remember, approaching this with a positive and non-confrontational attitude is key to maintaining a constructive relationship. Keep embracing feedback as a tool for professional development!

Seek for clarification is positive, to argue or questioning the arguments provided is not and it could be percept negativelly. Active listening, and been humble will help you to understand what's behind those feedback more than debating those arguments. Providing negative or strong feedback is not easy for managers, if you make it harder asking and questioning the feedback this may drive manager to stop sharing those "hard" feedback with you, which from one side will limit your options to understand how your way of doing is valued and how to improve it and by other side this may cause a lost of interest from your manager in help you.

It is very important to ensure there is an understanding on your part as well as your boss. Communication and clarity will ensure this.

In handling feedback, seek clarification when needed. At Lush Handmade Cosmetics, I struggled with understanding product demos due to unfamiliarity with ingredients at the skin care section. This affected my work, leading to critical feedback. By seeking guidance and focusing on areas I excelled in, I improved performance.

I consider that honesty is one of the main factors behind a good and successful business team. You need to be trusted and to get that you need to earn it. No one will empathize with you if you don’t have the correct actitudes to be a good coworker. So always try to be as respectful and honest as you can be. In that way you will always, or at least most of the times, the help you need.

Reflecting honestly on feedback from your boss in customer support is vital. Take time to assess your performance objectively, acknowledging both strengths and areas for improvement. Avoid making excuses and be open to constructive criticism. Honest self-reflection fosters personal and professional growth, ultimately benefiting both you and your team.

Take some time to reflect on the feedback you've received. Consider how it aligns with your goals and performance expectations.

Accept Feedback Gracefully: Accept feedback gracefully, even if it's difficult to hear. Remember that constructive criticism is an opportunity for improvement. Thank your boss for their feedback and assure them that you will work on addressing the areas of concern.

Después de recibir los comentarios, tómate el tiempo para reflexionar honestamente sobre lo que se dijo. Evalúa tus puntos fuertes y áreas de mejora, y considera cómo puedes aplicar los comentarios para mejorar tu desempeño.

Creating an action plan is a proactive way to turn feedback into tangible improvements. Take the time to reflect on the feedback and identify specific actions you can take to address it. Whether it's refining your communication skills or seeking additional training, having a plan in place demonstrates your commitment to growth and development. Moreover, it allows you to track your progress and ensure that you're continuously working towards becoming a better professional. Embrace feedback as a catalyst for positive change and use it to propel your career forward!

En primer término, considero importante reemplazar en nuestro vocabulario la palabra “critica” y reemplazarla por la palabra feedback, transformando de este modo la carga mental que representaría una supuesta reprimenda, con esta simple técnica, tenemos una variante más saludable y casi las tres cuartas partes de la batalla ganada a nivel mental permitiéndonos esto una clara disposición a escuchar de forma empática para generar un dialogo cooperativo. La empatía en la escucha resulta esencial para poder generar valor mediante la calma contando así con la posibilidad de asimilar la información y poder plantearnos un plan de acción que permita corregir o redirigir el esfuerzo.

Creating an action plan is a proactive approach to handling feedback from your boss in customer support. Identify specific steps you can take to address the feedback and improve your performance. Set realistic goals, establish timelines, and outline strategies for implementation. Sharing your action plan with your boss demonstrates your commitment to growth and accountability.

Handling feedback from your boss in customer support involves openness, reflection, and action. Listen actively, acknowledge valid points, and create an action plan detailing steps for improvement. This might include additional training or refining communication skills. Regularly review progress and seek feedback to ensure alignment. Demonstrate commitment to growth by implementing changes and striving for excellence.

Creating an Action Plan is really a positive way to address the points raised by the boss. This will help you to achieve the expectations of the company. Also, this attitude demonstrates your willingness to learn, contribute and grow. The Action Plan will be in a first step in implementing a new style of approach towards your customers which will surely lead to a better customer service. The outcome will definitely impact on the company's perception towards you.

I think this is one of the most important things when you are handling any kind of project or situation in your job. In my experience in JLL when i had to claim to the bank for a rejected payment the fact that i did the correct follow up allowed me to give a solution as quickly as I could. And in the other side, when for any reason, I delayed in asking the status the problem was solved later and the issue was worse. So i think its a fact that must be taught and talked between the members of a team at a company or any kind of organization were you are working

Una vez que hayas implementado tu plan de acción, haz un seguimiento regular de tu progreso. Revisa tus metas y realiza ajustes según sea necesario. Mantén a tu jefe informado sobre tus avances y demuestra tu compromiso con la mejora continua.

I would add "Embrace Growth Mindset": It is paramount when navigating feedback and criticism in a customer support. Rather than viewing feedback as a personal attack, it's essential to perceive it as an opportunity for growth and development. By adopting a growth mindset, you cultivate resilience and a willingness to learn from both successes and setbacks. Instead of dwelling on mistakes, focus on extracting valuable lessons that can propel your professional growth forward. Approach feedback with an open mind, actively seeking opportunities for improvement and skill enhancement. Embracing a growth mindset not only fosters personal development but also strengthens your ability to adapt and thrive in a dynamic customer support environment.

I worked in sales and customer care and I always gave my senior managers the permission to feedback on my work because I love learning. I trusted them to do it right for my personal growth and they did. Criticism with a positive tone is acceptable, paired with a plan for improvement makes it even better. Negative criticism, harsh tone, malicious and confrontational is not the best way. It leads to low self esteem, fear and negative feelings. Customer support is a delicate and challenging role and managers should respect and value their staff regardless. Mistakes are part of the learning curve. Instead of beginning with a 'why', as a manager begin with a 'how', how can you help your member of staff become a gem in your team?

In a healthy, respectful environment, your manager is supposed to help you grow in and develop your career. Their feedback is just that -- feedback. No one can be self-aware 100% of the time; we're human! Feedback is an outside perspective, and maybe one you haven't thought of. However, you know you best. Take what you can from the meeting constructively, but don't hesitate to reconsider the feedback that does not seem appropriate or applicable (because managers are people too and don't always communicate perfectly). I would suggest to invite other perspectives as well! Ask your peers to provide feedback. Ask a mentor. Anything to help you learn and grow and become the best you that you can be.

Feedback is intended to be used for growth and to be instrumental in creating more accurate and effective results in the work environment. Going into the session with an attitude of appropriate appreciation, and a view of increasing positive communication both personally and professionally, will open the doors for a more cohesive team that respects and learns from each other.

Good or bad criticism? Check this out before going to a conclusion: - Seek for more feedback from others, don’t be limited to your boss only, - Critical feedback is very often individual. Check, if others also see you this way. You will make sure that criticism is or isn’t personal matter, - Respect criticism and treat it as a lesson to learn. Your boss should have bigger experience, so he/she may want you to learn, try harder, give more of yourself. Think 🤔 if this is a case, - In the nearest occasion try to ask customer for a feedback, if you have this opportunity, - Don’t stay down too long. After time of reflection find a courage and be back on track stronger.