Comment fidéliser les locataires face à la concurrence ?

Approach every interaction with your tenant from their point of view. For example, how will raising their rent actually help them grow their business? Are they in the right location/size of building/unit for their current life-cycle stage? Even if it means downsizing, offer your tenant the flexibility to adjust their use based on their needs. However, this comes with a caveat: with flexibility comes cost. Either the landlord bears the cost or the tenant does, but at the end of the day, there is a cost, or a value, to everything. Be flexible, be understanding, but be a good, honest business person, and your business will continue to thrive.

To retain tenants amidst competition is to prioritize on exceptional customer service, maintain competitive pricing, ensure property upkeep, and offer unique amenities that set your offerings apart from competitors.

As we know communication is the key to understanding in long term sustainable business , We can offer problem solving way to grow there business with 10x speed.

Competition is a constant challenge we all face, and retaining tenants in the face of competition requires a strategic approach. Transparent communication between the tenant and owner is instrumental in maintaining a healthy relationship. Adding useful features to the property and upgrading existing ones can be very encouraging. Amenities required for a productive and healthy working environment for employees can be really helpful. Understanding market behavior also helps the property owner identify the challenges of the tenant and implement strategies effectively. In addition to the above-highlighted points, the owner should have a point of contact (POC) or dedicated desk for the tenant to provide ease of access.

Some of the things that make tenants leave is: Utility costs and unclear calculations Municipal rates hike Electricity costs for example (R100 for 25 units) No month to month lease agreement and rental increase not done on annual lease agreement, but being fixed for everyone.

Implementing lease renewal incentives, such as rent discounts or lease term flexibility, can significantly motivate tenants to stay amidst competition. These incentives acknowledge tenant loyalty while also demonstrating a commitment to fostering long-term partnerships, ultimately contributing to higher tenant retention rates and a stable occupancy level.

To retain current tenants, provide comps of the surrounding area and pinpoint any special accommodations their current lease is offering. It also helps to establish a good relationship from the very beginning.

Provide Value e.g. referral system. Bringing more business to them helps the LL too. Local Area Marketing along with a referral system is a "win-win" for everyone.

The rental market in Brazil is very seasonal, given this characteristic we have to be prepared for times of greatest demand. Beginning of the year and the middle of the year. Therefore, I have been doing my fundraising to wait for these good phases, so that I can have good business. As good professionals, we have to be prepared and always have the best opportunities, not only in terms of property value but also as an investment, location and knowing the advantages for effectively approaching our clients. If you have any questions about income properties, BTS, in Brazil, you can contact me. Grateful!

Contractual obligations I found that leases are heavy handed on tenants they punish more and give back less , ( read you lease ) they put stuff there that they know is illegal hoping you’ll slip and fell in that trap and u had signed your contract and its binds u , landlords should provide simplified leases that doesn’t seek to punish tenants rather one that fosters good relationships between tenants and landlords

Your Tenants are assets in the truest sense of the word. Like all assets, they require regular maintenance, periodic checkups, repairs (rite-sizing, or additions as needed), upgrades to stay current - literal and physical are paramount to maintaining a industry leading retention rate. Replacing an existing income stream is far more expensive than keeping one. Spending money to keep an income stream is a requirement to keeping an asset full.

Regular communication channels, including newsletters, tenant forums, or dedicated account managers, facilitate open dialogue and address tenant concerns promptly. By proactively engaging with tenants, property managers can establish trust, build rapport, and demonstrate a genuine commitment to meeting their needs, thereby solidifying tenant relationships and reducing the likelihood of tenant turnover.

Upgrade Kitchen appliances; Upgrade Carpet or Flooring, Upgrade windows to reduce noise & for maintaining temperature indoors; New Exterior & Interior Paint

With my multi-family experience being mostly with newer-build luxury communities, the best way to stand above the competition is to always be enhancing the community. Whether this be with value-added services, small additions to amenities or simply expertly maintaining the property your residents will notice that you care about where they live, and find value in the continued efforts at raising the bar for the customer experience.

Continuous improvement initiatives, such as property upgrades, landscaping enhancements, or facility renovations, elevate the overall appeal and functionality of the property. By investing in the upkeep and modernization of the premises, property managers create a more desirable environment for tenants, enhancing tenant satisfaction and loyalty, and positioning the property competitively within the market.

Mieterbindung erfolgt heutzutage über ein modernes Management der Immobilie. Neben der kontinuierlichen Instandhaltung und der Sicherung der Funktionalität, durch Wartung etc, steht die Immobilie auch für den Nutzer als Image. Daher ist eine ansprechende Gestaltung im Innen- und Außenbereich unerlässlich. Der Fokus sollte dabei zunehmend auf der ökologischen Ebene liegen. Grüne Ausenbereiche und ein CO² neutraler Gebäudebetrieb schaffen dabei Attraktivität für Mieter und Kunden. Dies lässt sich durch einfache Maßnahmen, wie z.B. durch eine Fassadenbegrünung, Solaranlagen und Wärmepumpen realisieren.

Offering value-added services, such as on-site amenities, concierge services, or networking events, enriches the tenant experience and strengthens the perceived value of leasing at the property. These additional services go beyond the standard lease agreement, catering to tenants' diverse needs and preferences, and fostering a sense of community and belonging, which is integral to tenant retention efforts.

Actively seeking tenant feedback through surveys, focus groups, or satisfaction assessments demonstrates a commitment to continuous improvement and tenant-centricity. By incorporating tenant input into decision-making processes and leveraging positive testimonials in marketing materials, property managers can showcase their responsiveness to tenant needs and highlight the unique benefits of leasing at the property, thereby enhancing tenant loyalty and attracting prospective tenants.

Implementing tenant appreciation programs, such as anniversary celebrations, tenant awards, or exclusive events, acknowledges and incentivizes long-term tenant relationships. By recognizing tenant loyalty and offering personalized rewards or incentives, property managers reinforce the value of ongoing partnerships, strengthen tenant engagement, and ultimately reduce tenant turnover rates, contributing to the overall success and stability of the property.

Be people orientated not just profit orientated : The key to building relationships with people is to become relatable. Be more interested in the needs of your tenant, their social economic challenges and their long term goals with renting. Be more people and less profit focused. Money will always come but good tenants are hard to find and retain. Be more conscious of their capabilities as a tenant and show compassion. Tenants will stay longer where the landlord has more heart. After all human connections thrive on being people orientated.

Every response above is correct. A lot of work. I should be doing that as landlord anyway. I'd just pop in one day and say, hey, you're up for renewal in 11 months. When can you stop by because I need to let you know what's out there, pricing, vacancies, absorption. I can't wait to hear what you've got up your sleeve for the next 5-10! Up sizing, down sizing, or see if you're ready for acquisition! I'll be out Wednesday and Friday. Oh! Let's go Thursday to Johnny's and get the special! Ok! (Then I go get my big boots on, get my facts based presentation together, do the next right thing. Give him the best advice you can. Know your #'s. Know his #'s. Buy another property if need be and the rent will pay the mortgage.)