Que faites-vous si vous avez besoin de donner des commentaires et des critiques constructives dans un cadre virtuel ?
Donner du feedback et des critiques constructives fait partie intégrante de la croissance professionnelle, mais cela peut être particulièrement difficile dans un environnement virtuel où les indices non verbaux sont absents et où les problèmes de communication sont plus probables. Lorsque vous êtes confronté à la tâche de fournir un retour d’information virtuel, il est important d’aborder la situation avec clarté, empathie et un plan clair pour favoriser un résultat positif. Cet article vous guidera à travers les nuances de la communication virtuelle pour vous assurer que vos commentaires sont à la fois efficaces et bien reçus.
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Adriana Páez Pino18x 🏆Top Voice Mentoría🏆 |Inteligencia Artificial en el trabajo| Divulgadora de IA | Mentora Profesional y Coach |…
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Saurabh ShivnekarLinkedIn Top Voice | Everyone has a superpower, only a few know how to use it | Self development through communication…
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Thirumalai (Shelvi) ShanmugamDirector at Shan Lawyers | Dedicated Expert in Family Law Advocating for Family Rights | Family Law Section…
Le timing est primordial lorsque vous donnez un feedback virtuel. Vous devez sélectionner un moment où le destinataire est susceptible d’être réceptif et de ne pas se préoccuper d’autres tâches. Cela peut signifier programmer une heure précise pour un appel vidéo ou envoyer un message demandant quand ils seront disponibles pour parler. L’objectif est de créer un espace où les deux parties peuvent se concentrer sur la conversation sans distractions, en veillant à ce que vos commentaires reçoivent l’attention qu’ils méritent.
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Prashant Srivastava
Online marketing executive at Natural Fibres Export
Choose the Right Communication Platform: Select a suitable communication platform for delivering feedback, such as video conferencing, phone calls, or written communication via email or messaging apps. Consider the nature of the feedback and the preferences of the recipient. Schedule a Convenient Time: Arrange a mutually convenient time for the feedback session to ensure that both parties can fully engage and focus on the conversation without distractions. Respect the recipient's schedule and provide advance notice whenever possible. Provide Clear and Specific Feedback: Be clear and specific in your feedback, providing concrete examples and observations to support your points. Focus on behaviors or actions rather than personal traits.
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Saurabh Shivnekar
LinkedIn Top Voice | Everyone has a superpower, only a few know how to use it | Self development through communication | Driving Sales Growth | Solution Selling Expert | Training and Public Speaking
Timing is everything, especially in the virtual world of sales and marketing. Before delivering feedback, consider the recipient's schedule and mental state. Avoid catching them off guard in the middle of a busy day; instead, schedule a time when they can give you their full attention. Waiting for the right moment ensures your feedback will be received with openness and receptivity.
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Christopher Wallace
Court Service I Recreation Service I Gameday Operator I Event Operation I Product I Real Estate Negotiation Certify I Camera Set-up I Digit Format I FacilityManagement I SeminarPresentation ISocialMedia IContent Creation
Two keywords describe the objective virtual meeting is answer and responsive. When allow answer by instruction. Be responsive is knowing what to say and how to say it to the instructor virtual meeting lesson is teach.
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Tarun K.
LinkedIn Top Communication Voice | Salesforce Consultant | 4x Salesforce Certified | CRM+AI+Data+Trust
Thoughtfully scheduling feedback sessions in virtual settings significantly influences their effectiveness. I prioritize selecting times conducive to focused discussions, avoiding early mornings or late evenings that may hinder engagement. Considering time zones and participants' availability ensures an environment primed for constructive feedback exchange.
Avant de plonger dans les commentaires, établissez un ton positif. Commencez par une salutation amicale et exprimez votre appréciation pour le travail ou les efforts du destinataire. Cela crée une atmosphère de collaboration et peut réduire la défensive. Précisez que votre intention est de soutenir leur croissance et leur amélioration, et non de les critiquer personnellement. En encadrant la conversation avec positivité, vous encouragez l’ouverture et la volonté d’engager un dialogue constructif.
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Smita Das Jain
1500+ Coaching Sessions|280+ Clients|10 countries|I empower leaders to get better at what they do|Executive Coach|Personal Empowerment Life Coach|PCC(ICF)|2xTEDx Speaker|3x Author|Co-Author of an International Bestseller
Our tone is what decides the atmosphere of the meeting. It is so important to be on a positive note to lighten the conversation. It is crucial to give both positive and negative feedback for the growth of the business. Giving negative feedback in a positive tone will encourage the employee to be open about the mistake and prevent the future.
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Saurabh Shivnekar
LinkedIn Top Voice | Everyone has a superpower, only a few know how to use it | Self development through communication | Driving Sales Growth | Solution Selling Expert | Training and Public Speaking
Establishing a positive and supportive tone is essential for effective feedback delivery. Start by expressing appreciation for the recipient's efforts and achievements. This sets a foundation of trust and respect, making them more receptive to your constructive criticism. Maintain a tone of encouragement throughout the conversation, emphasizing growth and development rather than fault-finding.
Lorsque vous donnez votre avis, la spécificité est essentielle. Des commentaires vagues peuvent entraîner de la confusion et des erreurs d’interprétation. Indiquez clairement les actions ou les comportements auxquels vous vous adressez et fournissez des exemples concrets pour illustrer vos propos. Cette approche rend non seulement votre feedback plus compréhensible, mais donne également au destinataire une idée claire de ce qu’il faut maintenir ou changer. La spécificité aide à transformer les critiques en conseils exploitables.
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Adriana Páez Pino
18x 🏆Top Voice Mentoría🏆 |Inteligencia Artificial en el trabajo| Divulgadora de IA | Mentora Profesional y Coach | Diversidad y Género STEM
De acuerdo a mi experiencia, ser directo al dar retroalimentación en un entorno virtual puede resultar incómodo para algunas personas. Sin embargo, es necesario ser asertivo y saber comunicar el comentario de manera efectiva. Ser específico y proporcionar ejemplos concretos ayuda a que la crítica se perciba como consejo constructivo y no como una crítica negativa. Este enfoque no solo facilita la comprensión del mensaje, sino que también guía al destinatario sobre qué aspectos mantener o mejorar, transformando la crítica en una oportunidad de desarrollo profesional.
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Saurabh Shivnekar
LinkedIn Top Voice | Everyone has a superpower, only a few know how to use it | Self development through communication | Driving Sales Growth | Solution Selling Expert | Training and Public Speaking
Vague feedback is like shooting in the dark - it rarely hits the target. When providing constructive criticism in a virtual setting, be specific about what needs improvement. Identify concrete examples or behaviors that require adjustment, making it easier for the recipient to understand and act upon your feedback. Clarity is key to ensuring your message is received and implemented effectively.
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Marija Pavlovic
Business Development Manager / LinkedIn Certified Marketing Insider/ LinkedIn Top Customer Service Voice/ LinkedIn Top Communication Voice
When providing feedback, it is important to focus on specific behaviors or actions rather than making judgments about an individual's character. This approach fosters constructive dialogue and prevents the recipient from feeling personally attacked. One effective way to structure feedback is by using the Situation-Behavior-Impact (SBI) Model. This model involves describing the situation, the observed behavior, and its impact, which enhances objectivity and actionability. Additionally, it is helpful to provide concrete suggestions or actionable steps for improvement, along with necessary support or resources to facilitate progress and growth.
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Norbert Rozs
Senior Data Scientist | Senior ERP Administrator | Senior Data Analyst | Senior Controller | Lindt dark chocolate enthusiast
Provide clear and specific examples to illustrate your feedback. Focus on observable behaviours rather than making subjective judgments. Objectivity lends credibility to your feedback and helps the recipient understand areas for improvement. Begin with acknowledging the individual's strengths and contributions before addressing areas for improvement. Balancing positive feedback with constructive criticism helps maintain morale and motivates the recipient to address areas needing development.
L’écoute active est cruciale dans un environnement virtuel. Après avoir présenté vos commentaires, donnez à l’autre personne une chance de répondre et assurez-vous d’écouter attentivement son point de vue. Cela démontre le respect et montre que vous appréciez leur contribution. En vous engageant dans une écoute active, vous pouvez clarifier immédiatement les malentendus et travailler en collaboration à une solution ou à un plan d’amélioration.
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Saurabh Shivnekar
LinkedIn Top Voice | Everyone has a superpower, only a few know how to use it | Self development through communication | Driving Sales Growth | Solution Selling Expert | Training and Public Speaking
Feedback is a two-way street, requiring active listening as much as it does speaking. In virtual settings, it's easy for communication to become one-sided, but actively listening to the recipient's perspective is crucial. Give them ample opportunity to share their thoughts and feelings, and demonstrate empathy and understanding. Listening attentively not only strengthens the relationship but also fosters mutual respect and cooperation.
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Tarun K.
LinkedIn Top Communication Voice | Salesforce Consultant | 4x Salesforce Certified | CRM+AI+Data+Trust
Active listening is foundational to effective feedback communication. I devote uninterrupted attention, engage in reflective listening, and pose discerning inquiries to fully grasp the recipient's perspective. This approach fosters comprehensive understanding, enabling us to address concerns holistically and achieve impactful outcomes.
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Mateo Bornico 🌊
Internal (Ai) Communications Strategist - People and Culture with Communications - Belonging advocate - Podcaster🎤🎧
This should be step 1 of every article on communication. :) Active listening is the best thing we can do to help others to become better communicators.
Offrir un soutien est un élément essentiel de la critique constructive. Après avoir discuté des points à améliorer, discutez des stratégies de développement potentielles et offrez votre aide. Qu’il s’agisse de fournir des ressources, de la formation ou simplement d’être disponible pour une discussion plus approfondie, montrer que vous vous investissez dans leur réussite peut transformer les commentaires en une expérience stimulante plutôt que décourageante.
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Saurabh Shivnekar
LinkedIn Top Voice | Everyone has a superpower, only a few know how to use it | Self development through communication | Driving Sales Growth | Solution Selling Expert | Training and Public Speaking
Constructive criticism should never be a solitary endeavor; it should be accompanied by support and guidance. In a virtual setting, it's important to offer resources or assistance to help the recipient improve. Whether it's additional training, mentorship, or access to tools and resources, demonstrating your commitment to their success reinforces the value of your feedback. Supportive gestures go a long way in fostering growth and development.
Enfin, le suivi est essentiel pour s’assurer que la rétroaction mène à des progrès. Fixez une date ultérieure pour revoir les points discutés et évaluer les améliorations. Cela montre non seulement que vous vous engagez dans la croissance du bénéficiaire, mais offre également une opportunité de soutien et de conseils continus. Des suivis réguliers aident à maintenir l’élan et à démontrer que la rétroaction est un processus continu et non un événement ponctuel.
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Saurabh Shivnekar
LinkedIn Top Voice | Everyone has a superpower, only a few know how to use it | Self development through communication | Driving Sales Growth | Solution Selling Expert | Training and Public Speaking
Feedback doesn't end with the initial conversation; it requires ongoing follow-up and support. After delivering constructive criticism in a virtual setting, check in regularly to monitor progress and offer additional guidance as needed. This demonstrates your continued investment in the recipient's growth and development, reinforcing the importance of your feedback. Consistent follow-up ensures that feedback doesn't fall by the wayside but instead drives meaningful change and improvement.
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Thirumalai (Shelvi) Shanmugam
Director at Shan Lawyers | Dedicated Expert in Family Law Advocating for Family Rights | Family Law Section Committees at the Law Institute of Victoria | Guest Speaker on SBS Tamil Radio | Active Volunteer at PCLC
I would like to add empathetic feedback. This means approaching feedback with empathy, considering its potential emotional impact on the recipient. In my experience, offering empathetic feedback not only allowed us to perceive conflicts from various viewpoints and comprehend the underlying emotions and needs of all involved parties but also fostered robust, meaningful connections among them.
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Anjali Laddha 🌟
I help GenZ become CAN (Communication, AI, Networking) Superstars - Building @Degree2Destiny | Turning Dreams into Actions 🚀
- Encourage Dialogue: Invite the recipient to share their thoughts and feelings on the feedback. Focus on Improvement: Emphasize how the feedback can lead to growth and better outcomes. - Provide Resources: Offer tools or training options that could help the recipient improve.
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Tarun K.
LinkedIn Top Communication Voice | Salesforce Consultant | 4x Salesforce Certified | CRM+AI+Data+Trust
Acknowledging individual communication preferences, cultural nuances, and fostering a conducive feedback environment are essential. Adapting feedback approaches to align with diverse backgrounds promotes inclusivity and enhances feedback receptivity. Cultivating a culture of respect, openness, and growth encourages active participation and drives collective success.
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Saurabh Shivnekar
LinkedIn Top Voice | Everyone has a superpower, only a few know how to use it | Self development through communication | Driving Sales Growth | Solution Selling Expert | Training and Public Speaking
when you are not seating in front of someone physically, the chances of misunderstanding increase drastically. In addition to all the points mentioned above, there are some other crucial considerations one must follow. 1) Be empathetic - you don't know what the other person is going through. And they will not open up as they would in a private 1-to-1 conversation. so it becomes our moral responsibility to be kind and considerate while giving the feedback. 2) Show the bright side - every decision has a positive and negative side. Elaborate how this feedback will change their lives if they look at it from a different lens. 3) Be authentic - It shows when you are not true to your message. Say what you mean and Mean what you say.
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Mateo Bornico 🌊
Internal (Ai) Communications Strategist - People and Culture with Communications - Belonging advocate - Podcaster🎤🎧
Feedback doesn't have to be negative/constructive. An overlooked practice is to give structured positive feedback. Once you and your team are used to receiving structured (positive) feedback, you should begin to sprinkle aspects of the "not as good" aspects. If you reserve "feedback" only for areas of improvement or less-than-perfect areas, we run the risk of stigmatizing feedback and creating an aversion to any reflective communication. Oh, one more thing! Lead by example. Ask your team members, especially those who report to you for feedback. This normalizes giving feedback and creates a culture of psychological safety and a growth mindset. Remember that as a leader you need to be able to set the example you want others to follow.