¿Qué haces si tu marca UX no está resonando con los clientes?
Cuando tu marca de UX no se conecta con los clientes, es crucial dar un paso atrás y evaluar. Experiencia de usuario (UX) se centra en la creación de productos que proporcionen experiencias significativas y relevantes a los usuarios. Si la experiencia de usuario de tu marca no está resonando, puede significar que las experiencias que estás creando no están dando en el blanco. Es importante entender que la experiencia de usuario se extiende más allá del diseño de la interfaz; Abarca todo el proceso de adquisición e integración del producto, incluidos los aspectos de marca, diseño, usabilidad y función.
El primer paso para abordar los problemas de UX es recopilar comentarios directamente de sus usuarios. Esto se puede hacer a través de encuestas, sesiones de prueba de usuarios o entrevistas individuales. Presta mucha atención a lo que dicen los usuarios sobre su experiencia con tu producto. ¿Les resulta difícil navegar? ¿El diseño es intuitivo? Comprender sus puntos débiles proporcionará información valiosa sobre dónde se está quedando corta su UX y qué aspectos necesitan mejorar.
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When a UX brand doesn't resonate with customers, the first critical step is to gather feedback. Engaging with your users through structured surveys, interactive usability testing sessions, and informal conversations can reveal invaluable insights. This direct engagement helps uncover what users genuinely think and feel about your product, guiding you to pinpoint specific areas needing improvement. It's about understanding their needs and expectations to tailor your UX strategy more effectively.
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- I'll conduct user research to understand their needs and preferences. - I'll analyze the feedback and identify areas where my brand is falling short. - I'll adjust my branding strategy, messaging, and design elements to better align with target audience's expectations.
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Traditional brainstorming sessions for product futures are often brief (a few hours or a day) and lead to superficial ideas. Here are two alternative approaches: Parallel design investigations: A separate team explores future possibilities (form factors, expressions, technologies) without deadlines. This fosters creativity and allows for both short- and long-term thinking simultaneously. (*Coined by Robert Brunner, a former Director of Industrial Design at Apple) Extended Time for Future-Focused Exploration: Grant the existing design team significant time (a month or more) to conduct research and build prototypes to explore the product's future. Learnings from this research will guide the product roadmap with a longer-term vision.
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If my UX brand is not resonating with customers, I would take the following steps to address the situation: Conduct User Research: I would conduct in-depth user research to understand the reasons why the UX brand is not resonating with customers. This could involve surveys, interviews, usability testing, and analyzing customer feedback to identify pain points and areas for improvement. Clarify Brand Identity: I would review and clarify the brand identity, including the mission, values, messaging, and visual elements of the UX brand. It's essential to ensure that the brand resonates with the target audience and communicates a clear and compelling message.
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If your UX brand isn't connecting with customers, it's time for a deep dive. Start by understanding your target audience better through research and feedback. Identify what they value and what resonates with them. Then, refine your brand messaging and visuals to align with their preferences and needs. Focus on creating a consistent and compelling brand experience across all touchpoints. Engage with your audience through storytelling and interactive experiences to build emotional connections. Iterate and adapt based on ongoing feedback to make your brand stay relevant and resonant.
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Listen to Bridge the Gap: If your UX brand isn't connecting, prioritize user feedback. Conduct surveys, user tests, or interviews to understand their experience. Identify pain points and areas hindering intuitiveness or navigation. This user-centric approach bridges the gap between your brand's UX and customer expectations.
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It's crucial to first gather direct feedback through user research and evaluate existing perceptions through social media and reviews. Conducting a competitive analysis can highlight gaps and opportunities for improvement.
El análisis de los datos de interacción del usuario es una forma eficaz de identificar dónde se enfrentan los problemas de los usuarios. Utilice herramientas de análisis para realizar un seguimiento de dónde abandonan los usuarios, qué funciones están infrautilizadas y dónde pasan la mayor parte de su tiempo. Estos datos te ayudarán a comprender el comportamiento de los usuarios e identificar patrones que podrían indicar problemas con la experiencia de usuario. Al analizar estos datos, puede tomar decisiones informadas sobre en qué áreas enfocar sus esfuerzos de rediseño.
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Analyzing user interaction data is crucial when your UX isn't hitting the mark. Utilising analytics tools to dissect user behaviours, engagement patterns, and conversion rates provides a clear picture of where users face issues or disengage. This data is instrumental in identifying not just problem areas but also opportunities to enhance the user journey, ensuring your UX adjustments are data-driven and impactful.
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Data-Driven UX Fix: Complement user feedback with data analysis. Use analytics tools to pinpoint user drop-off points, underutilized features, and areas of high engagement. These usage patterns reveal UX weaknesses. Focus your redesign efforts on the areas where data and user feedback intersect for maximum impact.
Si tu UX no está resonando, puede ser el momento de revisar tu estrategia general de UX. Considera si los valores y objetivos de tu marca siguen estando alineados con tu diseño de UX. A veces, una marca evoluciona pero la experiencia del usuario se queda atrás. Asegúrate de que tu estrategia de UX apoye el viaje del usuario desde el primer punto de contacto hasta el último, y que refleje el estado actual y la visión de tu marca.
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When revamping your UX strategy, don't just focus on what users want today. Consider the following approaches: Lean Thinking (Customer-Driven): Focus on adapting your product to current market needs and user behavior. This is how you create successful products that meet existing demands. Fat Thinking (Product-Driven): Use vision and long-term thinking to anticipate future needs and potentially disrupt the market. This is how you create entirely new categories, change human behavior and drive innovation. By combining these approaches, you can create a UX strategy that is both adaptable and visionary. Pro tip: Read Venkatesh Rao's "Leak before Failure" and Simon Wardley's "Wardley (Value Chain) Mapping
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In my experience, revisiting your UX strategy is necessary if the current approach isn’t working. Reflect on whether your UX objectives still align with your overall business goals. Often, the disconnect between what the brand promises and what users experience can lead to dissatisfaction. Aligning your strategy with user expectations and business objectives can rejuvenate your UX, making it more relevant and engaging for your target audience.
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Evolve UX with your Brand: A disconnect between UX and brand perception might signal a strategic gap. Re-evaluate if your UX design aligns with your brand's current values and goals. Ensure the user journey, from start to finish, reflects your brand's identity and vision. This strategic refresh will ensure UX resonates with your evolving brand.
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Refine the brand identity, messaging, and visual elements to better align with customer expectations. Implement changes gradually, testing them with the target audience through A/B testing or prototypes.
Una vez que haya identificado los problemas, comience a crear prototipos de posibles soluciones. La creación de prototipos le permite explorar diferentes diseños y funcionalidades sin comprometerse completamente con ellos. Cree prototipos de baja fidelidad para probar nuevos diseños, flujos de trabajo o funciones que aborden los comentarios y los datos que ha recopilado. Este proceso iterativo ayuda a refinar las ideas antes de invertir tiempo y recursos en diseños de alta fidelidad.
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Prototyping is a pivotal next step once issues are identified. Developing low to high-fidelity prototypes allows you to explore new solutions and iterate designs based on user feedback effectively. This approach enables testing different ideas quickly and efficiently, ensuring that the final design is both user-centric and aligned with what has been proven to work during user testing sessions. It's about refining and perfecting the UX before a full-scale launch.
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Test & Refine for Success: Use low-fidelity prototypes to quickly test potential solutions based on user feedback and data. This iterative approach lets you explore design tweaks, new workflows, or features efficiently. Refine based on user testing before committing to high-fidelity designs, ensuring your UX resonates with your customers.
Probar tus prototipos con usuarios reales es esencial. Realiza pruebas de usabilidad para ver cómo interactúan los usuarios con los nuevos diseños y recopilar más comentarios. Preste atención a si los cambios están mejorando la experiencia del usuario. Recuerda que el diseño UX es un proceso iterativo; No tengas miedo de volver a la mesa de dibujo si algo no funciona. Cada ronda de pruebas e iteraciones te acerca a una experiencia de usuario que resuena con tus clientes.
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Continuous monitoring and adaptation based on feedback and metrics are essential, alongside seeking expert advice if necessary. By iteratively refining the brand experience based on customer insights, the UX brand can gradually build stronger resonance and connection with its audience.
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User Testing: Bridge the Gap: Close the loop with user testing. Evaluate how real users interact with your prototypes based on feedback and data. Refine based on their experience. Remember, UX is iterative. Embrace going back to the drawing board until you bridge the gap between your UX and customer expectations, creating a truly resonant experience.
Después de pruebas exhaustivas y refinamiento, implemente los cambios que se han demostrado para mejorar la experiencia del usuario. Implemente actualizaciones de forma incremental si es posible, para minimizar las interrupciones y permitir que los usuarios se adapten a los cambios a lo largo del tiempo. Supervise de cerca los comentarios de los usuarios y los datos de interacción después de cada actualización para asegurarse de que la nueva experiencia de usuario satisfaga las necesidades y expectativas de los usuarios. Recuerda, mantener una UX resonante es un proceso continuo que requiere atención y adaptación continuas.
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Customers should be engaged, but not just that, they should be engaged as humanely as possible Connect with customers directly through social media, forums, and other channels to foster relationships. Utilize modern survey methods to gain a deeper understanding of their concerns. I can relate to some of the prominent brands such as Ikea, Nike and Lego who engage consumers on social media with a humane and empathic attitude.
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