¿Qué hacer si quieres entrar en una carrera de Soporte Técnico sin experiencia?

In my experience, starting a career in technical support without prior experience requires learning IT basics. I began by familiarizing myself with operating systems, hardware, and software applications. Understanding computer and network functionality is crucial for effective troubleshooting. Free online resources like tutorials proved invaluable. I also pursued certifications such as CompTIA A+ through community college courses and online classes. These certifications cover essential IT skills and provided a solid foundation for my technical support career.

Lots of my colleagues started with no or minimal IT knowledge and experience. Since Technical Support is 50% or more dealing with people, the rest is documentation and troubleshooting, the lack of technical knowledge is the least issue. But only if you are curious and eager to learn you'll succeed. You'll have to read and study the technology, and sometimes use labs, videos, books, or classes to expand your knowledge to make progress and combine the gained knowledge with the experience gathered during work. When you don't feel like being a junior you can start taking exams in your support field and expand your knowledge on fields bejond your specilization.

This would be incredibly hard, though not impossible. It's an incredibly steep learning curve and probably steeper than you're envisaging after reading that. Know that your attitude needs to be that you need to be always learning and you're trying to close the gap on people with 20+ years of experiance in technical support and are still learning. I would suggest to find a great mentor in technical support (happy to answer DMs on this), be passionate and the hardest worker in the room and you can do it.

Today, the market is becoming increasingly demanding, and understanding this, we can see that there is no easy path. Start by seeking knowledge, there are many valuable and free resources on the internet. A good start is understanding how computer networks and protocols work, seek to understand hardware and also agile methodology. With this, never stop putting your learnings into practice, one way to gain experience in the subject is by practicing. Another important point is not to be afraid to apply for jobs, prepare yourself and demonstrate what you know and how you can contribute to the company with what you have already learned and always show your pleasure and desire to continue learning.

Para iniciar uma carreira em suporte técnico sem nenhuma experiencia anterior e fundamental ter o básico da tecnologia da informação, se integrando no aprendizado dos principais sistemas operacionais, hardwares e softwares. No próprio LinkedIn, tem vários cursos iniciais para um primeiro contato com atividades de um técnico de suporte, muito desses cursos estão gratuitos na plataforma, basta se escrever, estudar e começar a se familiarizar com a tecnologia. Fico à disposição.

In my experience, gaining relevant technical skills is essential, even without direct experience. I set up a home lab to experiment with software and hardware configurations, and volunteered to provide tech support for friends and family. This hands-on approach helped me understand common technical issues. Additionally, I explored online platforms offering interactive learning experiences like coding exercises and virtual IT labs, further enhancing my abilities. Through practice, study, and real-world application, I acquired the skills necessary to succeed in technical support, despite initially lacking direct experience.

Estou em fase de aprendizagem. As IT e IA serão muito utilizadas no meu ramo de atividade no futuro próximo em várias soluções de apoio à agricultura e na tomada de decisão .

In my experience, earning certifications like CompTIA A+, Network+, or Cisco's CCNA is crucial for entering the technical support field. These certifications validate your technical knowledge and skills to potential employers, compensating for a lack of experience. Studying for these certifications not only enhances your understanding of IT concepts but also boosts your confidence as a technical support candidate. I personally pursued CompTIA A+ certification, which significantly strengthened my credibility and opened doors to opportunities in the technical support industry.

Obter certificados e uma ótima opção para validação dos seus conhecimentos em uma área especifica da TI. Caso você, técnico de suporte tenha a vontade de se especializar e até mesmo concorrer a vagas especificas da tecnologia da informação e de suma importância buscar certificações que se enquadrem nos seus objetivos profissionais. Fico à disposição.

In my experience, building a professional network is crucial for entering the technical support field. Joining IT-related groups on social media and attending tech meetups or conferences can provide valuable connections and insights. Networking with industry professionals can lead to mentorship opportunities and insider knowledge about job openings. Personally, networking helped me secure informational interviews with seasoned professionals, giving me a better understanding of the field's requirements. Remember, a strong network can enhance your job prospects and provide ongoing support throughout your career journey.

Construir uma rede profissional em canais de comunicação e essencial para você ficar atualizado em novas tecnologias e grupos de estudos. Faça bastante networking em sua rede para sempre receber feedbacks de outros profissionais da área e sempre se mantenha atualizado para não perder as oportunidades que estão disponíveis. Fico à disposição

In my experience, crafting a standout resume is essential for grabbing the attention of potential employers in technical support. I highlighted transferable skills like customer service and problem-solving, emphasizing their relevance to the role. Tailoring each resume to match the job requirements proved effective, showcasing how my background aligned with the position's needs. Utilizing action verbs and quantifying achievements helped demonstrate my impact in previous roles, setting me apart from other candidates. Ultimately, a well-crafted resume can significantly increase your chances of landing interviews and securing a position in the field.

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