Build for businesses > Oversee customer care
Oversee customer care
Engage with your customers and resolve their issues directly.
Identify and respond to customer service inquiries and manage interactions at scale
Resolve issues in real time
Respond to your customers in real-time, giving them the answers they need, when they need them.
See more satisfied customers
When you respond to customer feedback in real-time, you increase customer satisfaction in real-time.
Save on operational costs
Using X as a customer service tool can decrease cost to $1 per resolution.
Make it personal
With Direct Messaging tools, you can build personalized conversations at scale.
80%
of social customer care inquiries start on X
85%
of customers are likely to recommend a brand to others after having a satisfactory interaction online with that brand
Get started with these endpoints
Account Activity API
Subscribe to realtime activities related to a user account.
Engagement API
Get access to post impression and engagement metrics.
Engage with your customers and improve their experience
Take the next step
Begin using the X API v2 in seconds with Essential access. Essential offers free, instant access to the X API.