Customer Service Administrator

Role: Customer Service Administrator

Location: ​Frankfurt am Main

Salary: Competitive

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We are currently recruiting for a ​Customer Service Administrator to support our office in Frankfurt.

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The candidate must be a dynamic self-starter, who is highly motivated and has excellent communication skills. The candidate will need to demonstrate the ability to work independently and pro-actively in our practice that is client focused.

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Responsibilities

• Ensure correct and timely data entry of enquiries and emails.
• Administer the setting up of new clients and organise the EPR registration documents.
• Experience in communicating with clients over the phone.
• Monitoring and tracking enquiries and lead from inbound mail.
• Carry out administrative tasks as required to support members of the department.
• Effectively manage new client set ups via Telephone, Website and Online forms.
• Assist the department in achieving the overall sales target in line with business strategy.
• Provide input in upselling opportunities for the department.
• Work effectively with colleagues who are located in mainland Europe.

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Skills, Knowledge and Experience Required:​

• Excellent written and speaking communication skills in German and English.
• Knowledge of E-Commerce.
• Good Administrative working experience.
• Experience of working in a fast-paced environment.
• Excellent communication skills to deal with colleagues and clients at all levels.
• Strong organisational skills.
• Quick thinker and fast learner.
• Works well in a small team as well as independently.
• Excellent multi-tasking ability.
• Enthusiastic and self-driven.

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Why work for AVASK?

• A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.
• Cycle2Work scheme available through salary sacrifice.
• Modern and ergonomically equipped workplaces in the largest and most prestigious office building in Germany: THE SQUAIRE.
• Fraport Card with numerous discounts in all stores and restaurants at the airport.
• Various fitness providers, shops, day care center for children in the building.
• Reimbursement of transportation costs (Deutschlandticket Job).
• Very good public transportation connections.
• EGYM Wellpass.

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​About AVASK:

​AVASK Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in Germany.

AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services.

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