Senior Operations Manager

We are looking for an entrepreneurial and solutions-driven Senior Operations Manager with excellent analytical, leadership, and interpersonal skills to take ownership of our Czech ride-hailing operations.

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About The Role

Your role will have a direct and tangible impact through continuous improvement of the driver and rider experience by strengthening Bolt's value proposition in the marketplace by achieving industry-leading supply availability, pricing, and quality. What’s more, from a succession perspective, you’ll work closely with the Country Manager. You will be involved in the definition and implementation of the strategy of the Czech market & hold a key strategic position in the management of the Czech team.

Your daily adventures will include:

• Designing and executing strategies to increase driver engagement and retention while managing our high performing, Czech team
• Developing and nurturing critical relationships that will grow our business (stakeholders include: drivers; fleet owners; unions; regulators; government officials; local communities etc.)
• Overseeing the optimisation of local operational processes and procedures
• Developing complex analytical models and reporting systems for Czech Republic
• Driving business growth and revenue through achieving operational milestones and key metrics
• Taking ownership of Bolt's growth in Czech Republic by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business objectives
• Advocating and elevating Bolt's brand, product and service whilst navigating through regulatory matters and local policies within the transportation and tech industry
• Overseeing the design and execution of operational strategies/goals to strengthen our value proposition
• Identifying trends, risks and improvement opportunities on a local level that may impact the business
• Analysing data to optimise Bolt’s marketplace health for drivers and riders
  
  
  

About you:

• You have 3+ years of experience in an operations management or general management role
• You have 5+ years experience in an analytical and/or entrepreneurial position
• You are a strong leader and collaborator with excellent English & Czech negotiation and communication skills (both verbal and written)
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You have a Bachelor's Degree or higher in Economics, Finance or other analytical subject
• You have a strong sense of ownership with a hands-on approach
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location.