Order up User Guide

Energy Transfer’s Order Up application for iOS allows for customers to instantly request trucked crude-oil pickups and review booking history via mobile device. To begin, please fill out the information below and email attachment to Sunload@energytransfer.com. Once approved, a representative will provide the user with their login credentials, granting access to book and review orders for leases that are currently under contract to haul by Energy Transfer Crude Trucking.

Getting Started:

Text Box: 1. Choose the necessary order type or review booking history by toggling on the icons at the bottom of the screen:

Text Box: 2. Log in using your credentials provided by Energy Transfer. The user will be prompted to read and agree to the Terms of Service upon initial login:

A screenshot of a login screen

Description automatically generated

Text Box: 3. Select the tank number from the drop down. If the needed tank is not an option, select “Tank Not Listed” and manually key in tank number in popup provided Standard Load Bookings:

Text Box: 3. Select your lease. You can also look up the lease by name in the “search key” box.

Text Box: 1. Select the priority. Requesting an ASAP requires the user to identify the top gauge of tank
2. box.

Text Box: NOTE: Contact dispatch if the lease does not populate on the list. Text Box: ET Assigned Property Number

Text Box: 4. Identify how many loads requested from the selected tank. Each individual tank request will provide a unique order number

Text Box: 5. Enter any notes in the “Remarks” section. Examples of notes include needing a phone call or any type of combo driver will need Text Box: 6. Update Contact Information if necessary, this will auto populate based off our registration record

Text Box: 7. After pressing “Next,” the user will be asked to review their booking request. Upon pressing “Submit,” a confirmation box will appear. The user will be emailed a confirmation with the order details

Split Tank Requests:

Text Box: NOTE: Standard splits are 2 tanks. Any additional need to be requested through dispatch.

Text Box: 4. Tap on “1st Top Gauge” and “2nd Top Gauge” to enter gauge information for each tank

Text Box: 5. Review and submit your order. You will receive two order number for each tank request, and a confirmation email
6.

Text Box: 7. Enter any remarks. For example: needing to empty one tank before the other

Text Box: NOTE: Not required for Standard or 24-hour requests.

Split Lease Requests:

Text Box: 2. Select the first location for the split lease request

Text Box: 4. Identify the second location for the split and the corresponding tank number Text Box: 3. Identify the tank for the first pickup location

Text Box: 8. The request will be sent to the dispatch to review and verify. A representative will be contacting you to provide the order numbers shortly afterwards

Text Box: 5. If the desired tank is not listed, select “tank not listed” and then identify manually

Text Box: 6. Add order remarks and verify contact information

Text Box: 7. Review and Submit Order

Text Box: NOTE: Split leases are defaulted to “Standard” priority

Additional Information:

Reviewing Booking History:

Text Box: 1. On the Home Screen, select “Review History” Text Box: 2. Use the search criteria at top to select booked date ranges, status, or leases

Text Box: 3. Tab on specific order to review more order detail

Changing Password:

Customer Service Contact Information:

Request new loads: 866-786-5623 Opt. 1 or ETORDERENTRY@ENERGYTRANSFER.COM

Check on existing loads: 866-786-5623 Opt. 9 or ETDISPATCHSUPPORT@ENERGYTRANSFER.COM