[go: up one dir, main page]
    • help menu

    Join us on the Community Forums!

    • Community Guidelines

      The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

    • Learn the Basics

      Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

    • Join the Community!

      Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

    Not finding your answer on the Community Forums?

    Cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Show  only  | Search instead for 
    Did you mean: 

    Sense won't turn on after charging it

    ‎04-30-2024 00:57 - last edited on ‎04-30-2024 04:10 by Fitbit Moderator

    ‎04-30-2024 00:57 - last edited on ‎04-30-2024 04:10 by Fitbit Moderator

    Hi everybody.

    After the battery of my Sense was at 0% and then charged, you can only see the Fitbit logo sign the whole time and nothing works. What is to do?

    The problem is similary/equal to:
    https://community.fitbit.com/t5/Sense/Sense-reagiert-nicht-nur-FitBit-Logo-zu-sehen/td-p/5174785

    I hope for some resolution

    BR

    Moderator Edit: Clarified subject

    Best Answer
    0 Votes
    2 REPLIES 2

    ‎04-30-2024 04:13

    ‎04-30-2024 04:13

    Hi there, @Wigor, Thanks for stopping by in the Fitbit Community Forums and for the details provided in your post. I'm sorry to hear that your Sense isn't turning on. We're here to help you!

    I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

    Thanks in advance! 

    Maria | Community Moderator, Fitbit


    Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
    Best Answer
    0 Votes

    ‎04-30-2024 05:36

    In response to MarreFitbit

    ‎04-30-2024 05:36

    Hi Maria,

    thanks for the answer. I have an email from FitBit, that you send me a new Sense. Thanks for!

    BR

    Best Answer