I have this fitbit which happen to be my 5th fitbit. It was working perfectly until all of the sudden touch screen acting wierd and stopped working. My fitbit never dropped or never get wet or anything.It was handled with care all the time. But still it stopped working. I reached out to customer service and after I tried all the steps they wanted me to do as a part of troubleshooting, they ended up saying get a new fitbit with discounted price. It not even 2-3 years. Why would I pay again for fitbit when they can't tell ok this is the reason your fitbit stop working? Or are they want us to get new fibit every 365 days thats when warranty expired? The fitbit I am wearing sometimes works as normal sometimes acts wierd and doesn't respond. The customer service is useless because they can't help other than what I already tried all the steps. Whats the use of this customer service when at the end they ask you to just get the new one? Why do they think any customer wants to put more money on fitbit if they know it will stop working out of sudden after 365 days and will have to get another one ? I am going for Garmin products. period.
Moderator Edit: Clarified subject