Luxe won't pair nor sync anymore

[polmary]

Luxe used to pair/sync perfectly with Huawei p20lite.  Now switched to a Samsung S22 and it seems it's no longer compatible.  I have the same issue with both my Samsung TabA and a Chromebook.  So now I have no means of accessing the Fitbit app because none of the above devices' Bluetooth will pair with the Luxe.

I understand from the Community forum that some older devices are not compatible, but I've got 3 devices, 2 of which are brand new ... Samsung S22 is Android 14.

  Any ideas?  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @polmary. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe is not syncing with your new phone anymore. I understand where your concern is coming from. I will do my best to help you with this! 

As per the description of your post, it seems that your Luxe cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Luxe from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.

[SusanJAG]

I am having a similar problem but I have the same phone so it isn’t an issue with the phone. It is an issue with the Luxe and the app.  I have had to reconnect it daily since the firmware update. I just had to do it again this evening.  I remain very disappointed with the customer care from FitBit.  

[camilleacu]

I don't have a new phone either and I can't pair or sync my Lixe.

I've reinstalled the FitBot app, restarted my Luxe and rebooted my phone.

My phone shows the Luxe as a Bluetooth device and when I tried to pair it says the Luxe has low battery, which is not the case. Battery is at 98%..

Just a bit frustrating.

[BeHea1thy]

 My question is for @MarreFitbit  regarding the instructions for starting over posted 2/27/24. 

Will setting up the Luxe again as a new user mean all the old data inside the program is lost? 

Last night, my Android phone and Luxe became unpaired, while neither was in use. The Luxe jumped ahead 4 hours to the next day. Other bizarre things happened, like my Bluetooth "finding" my laptop in another room, yet missing the Luxe 6 inches away.

I really love my Luxe and have been pleased with the sleep tracking. I have almost 30 nights in there and will sit down to screenshot, save and export (if I can figure it out!) before wiping everything off. 

Thanks for your time. 

[BeHea1thy]

Sorry for the redundancy here. I just got off chat with Diana May. I am a "nervous Nelly" when it come to my sleep data and the thought of losing it.

She advised me to two issues. Pairing/syncing and a time correction.

The time correction first: Access settings through my little Google mail icon upper right of the TODAY page.

Choose Fitbit settings from that list.

Choose App settings from the next list

The first choice is Automatic Time Zone-toggle it off

The second choice is Select Time Zone, tap

A list will appear. Choose your Zone (GMT-5:00) Eastern Time (US & Canada) The radio button will be turquoise now

The solution for re-pairing and syncing is to tap on the upper left corner of the TODAY screen

The next screen says Connected to FitBit, at the bottom, is ADD MORE DEVICES bar/button

The next screen says "What are you setting up" Scroll to you device.

The next scree says REPLACE with new device? with a photo of the device in the center. At the bottom of the screen REPLACE WITH (DEVICE) in my case Luxe. Click on that bar/button and follow through the steps.

This serves as a reminder for me and may be helpful for someone else. I'm very impressed with the ease and accuracy of the chat staff. I still love my LUXE