Luxe battery issues after the update

[SandiBeat]

Is anyone else struggling with luxe since the latest update ? I don’t get a warning anymore my luxe is low in charge and I can’t get a full charge it seems to take forever now and runs out of charge extremely quick - it’s quite frustrating?

Moderator Edit: Clarified subject

[Mcarrillo]

Same here, it must be update related. I'm also looking into other trackers 

[GoGoJo]

Got same issue—but yesterday for the entire day it only tracked 57 steps, and  indicated low battery two hours after it had been completely charged (for the second time in less than two days). This morning it was at 95%, but minutes ago I got a warning that my Luxe was dangerously low—5% and red zone! I don’t have the time or patience to deal with it. My doctor is emphatic that I need to track sleep—well, obviously that’s not happening. I have been using Fitbits for 10 years—no longer!

[SandiBeat]

Absolutely its a disgrace they have no desire to resolve so leave us no option but to leave fitbit.

[Freshyesska]

Ive since canceled my fitbit premium subscription

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**jessika**

[rhilea]

I’ve only had my Fitbit Luxe for 1 week. It worked what seemed to be normally up until Tuesday evening (in Aus) and was flat Wednesday morning. It was fully charged, and now dies within 4 hours….

[Belynner]

Me too! Very frustrating.

[SueNeilson]

My experience is not so extreme, but had commented to my husband that seems odd that my Luxe battery life has suddenly started dropping off so much more quickly than it used to. Would easily last a week but now needing to be charged every couple of days.  Fitbit need to do something in the next update to resolve this issue.

[gardenladytwo]

I ended up replacing the Luxe with an Inspire 3. It's not as stylish as the Luxe but at least it's not plagued with this problem. I didn't go to the Charge because it too seems to have the battery problem.

[Skiergal]

This is exactly the situation I have. And I don’t use any “extras” like notifications. 

[SandysamJ]

No same here since update! Think this complaint is going to escalate!

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Yes if this is happening to all of us it's the update & I will be done with every product they make. Welcome to the new America. It's all about the money not the people.

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Agree 200%

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100% agree its happening to all of us

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Yes everyone!!

[SandiBeat]

I’ve moved on months ago now have a new tracker and not Fitbit - after nine years with Fitbit they didn’t listen I’ve moved on they don’t care to resolve the issue at all 🥲

[FunHnyBadger]

Has yours been resolved ? My luxe was at 65%, did the update which took approximately 3 minutes and now at 7% 🫠🫠🫠

*Edit to add* y'all, I went and got a Garmin venu Sq. Its been a full seven days off the charge and it's at 30% right now. I use this screen more than my last one. Just switch. 

[kw24]

Mine was never resolved to my satisfaction. After a number of inquiries, I
was told the problem was my battery. Still find it interesting that I had
no problem until I did the update - just like many other peoples'
experience.

[SueNeilson]

No resolution, and since posting here, my Luxe gave up syncing to my phone or any other device. Bluetooth just would not work, so now looking for a new non-Fitbit smart watch. 

[Kitiaray]

No the update didn't resolve the issue and I have given up and switched
brands!

[Wendywoohoo]

Same issues with battery, no notifications turned on but batt draining way quicker than before, used to get a week out of it. Had a previous fitbit (the one that clips on to clothing) and it completely stopped working after an update. So seems this is the fitbit way.....have fitbit said how long a battery lasts before the item is for the bin? Not very sustainable and actually wasteful in my opinion. They should put a comment on their packaging that you only get a specified time out of their product.......

[Majjikal]

I wonder if everyone is having the same issue with their Fitbit why is it that they’re making you go through all these troubleshooting steps that are not working. Then they offer you a 30 to 35% off of new Fitbit that you’re not interested in because they refuse to honor the warranty on the ones that was recently purchased. I purchased my Fitbit while living in Sweden which has a two-year warranty. I came back stateside to gather my belongings and wait for my visa. It’s not been two years yet. However, they’re saying that they’re not honoring my warranty because I am now in the states my question to them is if I get back to Sweden before my two years is that what then  I get no answer. Every customer having this issue be out of their minds. This is a worldwide issue. Obviously we do not know each other and are not sharing the same information, but are having the same problems. Why not fix the issue and recall these watches, and send out new ones to their customers  in good faith. 

[kw24]

I went through all the steps that they told me to do with no success. I was
not offered a discount to purchase a new Fitbit.

[Majjikal]

They do that from time to time I went through the whole steps yesterday and then was told that my watch is no longer in warranty. However, it was purchased in the EU which has a two-year warranty. They then told me that because I am now stateside. I am held to the one year warranty after I went through all the troubleshooting steps they denied and said there’s nothing that they can do then later I found in my spam folder 30 to 35% discount I don’t remember which one it was to purchase a new watch the first time that I purchased this was what happened I’ve had at least for FitBit already happened it seems like they have no intentions of fixing it 

[dongee]

I have the exact same issue, my Luxe was working absolutely fine with no problems before the last update.

Yes and I always got a low battery warning at 20% before as well, it is very frustrating.