Inspire 3 not syncing with the Fitbit app

[alyssa67678]

My Inspire 3 is connecting to my iphone bluetooth with no problem, but it absolutely will not sync in-app. It's so frustrating! I have tried everything that has been suggested so far EXCEPT the "Remove Inspire 3" option in app. The reason I haven't tried this is because I know that over two weeks of data is going to be completely lost. I'm so upset. Does anyone have any last-ditch effort to try to fix this before I risk losing a ton of stats?

Moderator Edit: Clarified subject

[zbowden2010]

I am encountering the same issue with my Inspire 3. I even tried the "Remove Inspire 3" option, which was a mistake because now it won't let me re-pair to my device. At the pairing step when a 4 digit code appears on the device screen it continuously says "Sorry, this code isn't valid. Check again and re-enter the code." Very frustrating, hoping Fitbit Support notices this issue and applies a fix.

[LinZ956]

Same issue here, super frustrating. Was working fine yesterday but won’t sync as of this morning. Hopefully there’s a remedy soon. 

[Jcp52]

Sounds like it’s an issue on the Fitbit software 

[catburglarnami]

I am having the same issue, hasn’t synced since yesterday and I did all the steps

[Hburkey]

Mine won't update personal info either. Phone doesn't recognize app when I try to connect my watch. Just started having problems this morning.

[notgreat]

same thing happened to me! so frustrated.... what to do?? a day without my fitbit is a day I might as well stay in bed 😞 I have unpaired and now wont pair with my phone. same thing with the codes it says "sorry this code isn't valid, check again and re-enter the code" have done that about 10 times.... tried turning phne on and off, restarted the fitbit, turned bluetooth off  and on xxxx...... nothing. Glitch in the matrix?

[BrittATX]

I'm having the same issue.  This has happened before with a previous FitBit I had, and it was an issue on the Fitbit/app's end.  Nothing we do will fix anything, we'll just have to wait for them to fix it on their side.  The last time this happened, I removed the Fitbit and ended up losing some data, so I would wait before you try doing that.    

[GabyDiDi]

My fitbit sont sync, I had no problem yesterday. Im pissed, I see my fitbit connected to my Bluetooth 

[Hil1]

Mine is doing the same thing.  I’ve done everything but forget the device as well.  I feel slightly better that others are having this too… that being said, it’s still annoying. 

[TLeafTO]

Same here. Both my spouse and I are having probs syncing our Fitbits to Android app. Tried all the fixes, Bluetooth off and on, force closing app, etc.

It's just hit and miss. sometimes it sync and other times it's error message.

So many other problems, missing sleep data, Desktop Dashboard won't load.

I suspect somebody is fiddling around with things at Google.

[RichardP4]

This is happening to me too - not synced for 3 days! Hope FitBit are trying to sort. 

[sramage]

Mine stopped syncing a couple weeks ago. I tried all of the tricks in the book, nothing worked. I removed my device and tried to re-add it and can't. Just contacted customer support and they are sending a replacement. So whatever it is, its a big issue that they haven't been able to fix yet. Hoping my replacement works appropriately. 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for bringing this to my attention and sharing the steps that you've tried so far. I'm sorry for this inconvenience, and rest assured I'll help you out. I understand you've tried troubleshooting your Inspire 3, but could you confirm if you exhausted the steps described here? These steps have helped other members, so please make sure to check all of them.

Additionally, provide me with the model and OS version of your phone.

[LinZ956]

All of a sudden it’s working fine now, go figure 🤷🏼‍

[BrittATX]

Earlier today, I did follow all of the steps outlined in your link except for #2 (the "forget this device" Bluetooth step, as I was afraid I wouldn't be able to pair it with my phone again), but the Fitbit wouldn't sync-- iPhone XS, OS 17.4.1.  

However, I just tried to sync with the app again, and it finally worked for me. Nothing changed on my end, so it seems to have been an app issue?? 

I hope everyone can get theirs working again!  

[TLeafTO]

Mine has started syncing later this morning and seems fine now. I suspect you are correct, it's not a problem at the customer end of things.

Web Dashboard still not working.

Google is busy rebranding "Fitbit by Google" to "Google Fitbit" and has said they will be making changes but those changes will not impact present users. 🙄

[spideyteach]

Got the weekly steps report and they only listed steps from one day! Very frustrating!

[Bill_209]

Uninstall app

Restart phone

Perform Factory Reset on device

Reinstall app

Set up the device again, as if it was a new device

[jpostran]

Same issue here. iPhone XR, iOS 17.4.1. When i noticed the issue last week, i tried all the suggestions, including the “Forget device” and re-add. It did start working again, but now i noticed that i got no stats over the weekend. It seemed to be working again today, but i just checked again and it shows zero steps (showed accurate count 15 minutes ago). Super frustrating, and I have low confidence… also, no Sleep Data since I performed “Forget this Device” and re-added