Hey guys! I had a similar issue with our Versa (I’m not quite sure which versa it is, but when syncing, it just says Versa).
My partner used it before I did but she has since passed it down to me. So during transition, I unsynced and removed the Versa on her phone and did the set-up similarly to the initial one with her phone. Only difference is there was no software update, etc.
I went about personalising it with the clocks, apps, etc. while it was charging. After leaving it, when I came back, it was asking me for a PIN. After inputting its old password after a while, I was beginning to get worried since none of our passwords were working. I couldn’t reset the watch because it’s asking for the PIN — the PIN that we had NO IDEA of since old ones don’t work and I haven’t set-up the PIN yet.
I was hopeful with @Chayemor’s advice but anxious since it has been awhile since the latest reply to this thread and there are no confirmations or feedback from those that did.
As I began to follow their step-by-step guide, I ran into a hiccup — I CANNOT ACCESS THE WATCH TO RESET IT NOR CAN I GET TO ITS SETTING IN THE WATCH. 🫤😑
Thank goodness for my stubbornness and my “assertiveness/incessantness ” in times of “need? 😅” so I kept on tapping up a PIN until it prompted “Unlock with your phone”.
Thank goodness for that! 😆 after going to the app, I went to the my Versa’s information in the Fitbit app. At the bottom of the page, you’d be able to see Device Lock and it should say “Device Blocked!” Or “Blocked Device!”. Just tap it, and you’ll be guided into setting up a new PIN code.. 😊
Hope this helps anyone who may need it! 😊