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    Moved to Google account and now flex 2 won't sync

    ANSWERED
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    ‎09-05-2023 10:40

    ‎09-05-2023 10:40

    I moved over to the Google account on 1st September 2023, as flex 2 wouldn't sync.

    It synced for 2 days and now won't sync at all.

    Have I missed a setting to enable the synchronisation?

    Thanks

    Thanks

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    Accepted Solutions

    ‎09-08-2023 06:16

    ‎09-08-2023 06:16

    Hi @Queenie10 I doubt the move has anything to do with you syncing issue. My usual fix is to go to your Phones bluetooth settings, unpair the Flex 2 if it shows as paired, then turn bluetooth off and restart your phone. Also Restart your Tracker  . Then go back k to your phone's Bluetooth sett8ngs and turn bluetooth back  on (but DON'T try to pair Your Flex 2). Go to the fit it app and try syncing again. If that fails try THIS Help Article on syncing issues.

    Community Council Member

    Helen | Western Australia

    Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

    View best answer in original post

    Best Answer
    1 REPLY 1

    ‎09-08-2023 06:16

    ‎09-08-2023 06:16

    Hi @Queenie10 I doubt the move has anything to do with you syncing issue. My usual fix is to go to your Phones bluetooth settings, unpair the Flex 2 if it shows as paired, then turn bluetooth off and restart your phone. Also Restart your Tracker  . Then go back k to your phone's Bluetooth sett8ngs and turn bluetooth back  on (but DON'T try to pair Your Flex 2). Go to the fit it app and try syncing again. If that fails try THIS Help Article on syncing issues.

    Community Council Member

    Helen | Western Australia

    Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

    Best Answer