Rebuy Personalization Engine

Rebuys team goes above and beyond, we've never received the type of support their team gives from any other app on here, across any app niche.

If you get in contact with Steven or Katie, you're in great hands.

They've both helped us accomplish many things that most apps support teams would just tell you to hire a dev for.

Not only that, their Ai bot is hands down the most well trained out of any I've used, the Ai bot alone can handle 90% of simple CSS customizations, and even some functional tweaks via callback event settings (if it has documentation for it).

While the app it's self is of course limited to some degree, and over use of the segmentation/personalization features will slow down your store, it's still a 5/5 when compared to all other available options.

Context: Been using rebuy for about 2.5 years now.

Thanks again guys!

Rebuy has made a positive impact on our AOV and the support is excellent. I would highly recommend.

Best Customer Service Ever!!! And how amazing that they have a tiered payment system. So small businesses can use the app with most the features without all the fees!

But the best part is the actual human connections. Help within seconds with a real human!! The world needs a little more of this.

Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.

Janet is A++++++. She not only reviews and provides exceptional insights and specific revenue generating recommendations, but she helps execute the updates within the platform. Her communication has been among the best I have ever experienced and I work with dozens of different platforms across multiple brands. So I do not make this endorsement lightly. Janet is the primary reason I am excited to continue working w REBUY for my brand's value added growth strategies. Having her helping us now for Q4 holiday push is an even added bonus!

We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth.

Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!

Lihuen is an absolutely essential partner for scaling your e-commerce business. We have worked with Lihuen for the past seven months, and her support has been invaluable. As we build out our team and expand our roles, she has been instrumental in helping us implement Rebuy for maximum impact. She doesn't just manage the account; she actively partners with us on strategy, ensuring our optimization efforts are perfectly aligned with our overall business goals. Her expertise has been critical to our success, and we highly recommend working with her.

I've been working with Lihuen for about 7 months now, and it's been a great experience. Super helpful, knowledgable in how we can optimize our website/widgets and easy to work with!

The team and support are really helpful.

Our experience with the Success Manager (in this case, Maria) made using Rebuy much easier. She helped us set up everything and include features that boosted our sales.

We’ve had an outstanding experience with the support team at Rebuy Engine. Anytime we’ve run into an issue or needed clarification, their response has been fast, thorough, and genuinely helpful.

A special shoutout to Jason, who consistently goes above and beyond. His follow-up is excellent — we always receive timely updates on open issues and clear ETAs on upcoming code release fixes. It’s rare to find a support rep who communicates so proactively and makes you feel like your business truly matters.

Thanks to Jason and the Rebuy support team for setting the bar so high for customer service. Highly recommend!