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I have had many problems with conversion tracking, in Google sometimes the status of my conversions is "Active" however, then alerts start like: "Requires attention - Enhanced conversions requires your attention" and "Inactive tag", so far I have not obtained a solution or satisfactory answer on how to solve it, I check my configuration and everything is configured correctly, I do not know what to do anymore, I have had a negative impact on my campaigns and sales conversions
HI, I"m not seeing any active or submitted cases from you so far. Could you please submit a ticket to our support team so we can begin troubleshooting and can respond to you privately instead of publicly here?
In the app, upper right 3 dot menu, click Get Support
Or, bottom of the app, click Get Support
Or, go directly here and submit a case https://support.google.com/merchants/contact/shopify_3p_support_app
The Google part is really good, but the YouTube part is a bit demanding, especially with the 1000 followers requirement, which is way too high a number for a store that's just starting out like mine :-/
App is inaccurate and confusing. Google support told me this app automatically adds GA tracking code, but in that case how do we prevent double reporting with our Tag Manager, which we need for other scripts? They were unsure. Google support also doesn't seem to understand that ShopifyPlus users no longer have any access to our checkout code. There is also a warning about "mistakenly added tags" but trying to fix it is very complex, and so far ineffective.
In addition, The Google Merchant Center widget says we have 0 products / 0 approved when in fact we have 100s of live products listed there.
The only "Suggestion" from the app? Increase spend. gee thanks.
Diese App ist sehr zuverlässig und erleichtert die Arbeit enorm.
Die Verbindung mit Google Merchant Center und YouTube funktioniert schnell und stabil, und Produktfeeds werden automatisch und korrekt synchronisiert.
Besonders hilfreich für Händler, die ihre Produkte effizient bewerben und mehr Sichtbarkeit erreichen möchten. Sehr empfehlenswert!
Great idea, but the local feed partnership files doesn't clear old products, and also if you clear it, never rebuilds with exisitng products. No way to trigger a full sync etc.
The Shopify app with Google Merchant Center syncing products quick and automatic. It keeps inventory updated, simplifies setup, and ensures your products meet Google’s requirements. A helpful tool for boosting visibility on Google Shopping with minimal effort. Thanks Shopify!
Zero Stars for this app! I have been talking to google support person, Kate for weeks now and my account has been suspended because I changed my url domain name. my store has been online for over a year and all they say they need is my drivers license for verification. I have taken the pictures at least 5-6 times and sent to Kate for review, Finally she said this one will do and get approved. Then I look and there is all of these other issues and she said that they will disappear after I am accepted again. Immediately after submitting my drivers license upon Kate's approval I am denied again. This app is a bunch of crap and will get your store kicked off of google and as far as I'm concerned google is nothing but a headache and LIES! They LIE TO YOU ABOUT EVERYTHING! Good luck with your store, because over a year and endless hours of hard work and no sleep has gone gone the drain. My store is over because of google.
Shopify no me deja vincular Google Merchant Center porque dice que no soy superadministrador PERO SI QUE LO SOY. Tanto en shopify, como en Google Merchant Center y en el perfil de empresa de Google ¿Qué puedo hacer?
Hola, parece que no nos enviaste ninguna solicitud de soporte antes de escribir la reseña. Enviar una solicitud a través de la app te habría dado respuesta en cuestión de días, pero enviar una reseña de 1 estrella tardará mucho más en solucionar tu problema y no puedo responderte directamente como lo haría un agente de soporte. Nuestros agentes podrían haber verificado tu acceso o incluso haberte conectado manualmente si hubiera algún problema con las validaciones automáticas.
Además, parece que tu problema ya se resolvió. Por lo que sé, tus productos se están sincronizando con Google. Si sigues teniendo problemas, envía una solicitud a nuestro equipo de soporte haciendo clic en los tres puntos de la app y luego en "Obtener soporte", o haciendo clic en "Obtener soporte" en la parte inferior de la página de la app.
Hi - it doesn't look like you submitted any support tickets to us before writing the review. Submitting a ticket through the app would have gotten you a response within days, but submitting a 1 star review will take a lot longer to fix your problem and I can't directly respond to you like a support agent could. Our agents could have double-checked your access or even manually connected you if there was an issue with the automatic validations.
Additionally, it looks like your issue was already resolved. Your products are currently syncing to Google from what I can tell. If you're still having issues, please submit a ticket to our support team by clicking the three dots in the app and clicking Get Support, or by clicking Get Support on the bottom of the app page
De Shopify Google App werkt prima en doet precies wat ik nodig heb. Alles wordt netjes gesynchroniseerd met Google, waardoor mijn producten goed zichtbaar zijn zonder dat ik er veel tijd aan hoef te besteden. Het bespaart me een hoop werk — ik kan mijn tijd nu aan andere dingen besteden!
This app has been extremely frustrating to use. I’ve spent a lot of time filling in ‘missing’ information using the bulk editor, only to find that changes often don’t save properly, meaning I have to manually re-enter details. I also contacted customer support about a ‘Mismatched currency in delivery information’ error affecting all our listings, but received no response. Overall, the app is overly complicated, with a poor user experience and no support. Thousands of merchants are spending their advertising budgets on this platform, so it’s disappointing that Google has not prioritised fixing these issues or providing adequate service in return.
Hi, there is currently a bug on Shopify where we are not receiving the Age Group, Gender, Color, or Size from the Category Metaobjects. They are working on a fix and hope to have that resolved within the next few weeks. Unfortunately, our app is unable to read that data until they make the fix to their product export logic. Once this is fixed, you won't need to fill in the bulk editor data as long as you have it on the Shopify Category, Product, or Variant levels already.
For Mismatched Currency, I'm going to reply on your case. It's a little complicated because your feeds have a currency applicable to 4 countries, but the shipping rates for each of those countries don't have all those currencies. You'll switch to Manual Shipping Sync, then edit the shipping rates to mirror this. Right now it's explaining that this product being sold in USD can't be sold in the UK because it doesn't have a GBP price and shipping rate