I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. I had no trouble signing in and viewing my tickets at that time. Flash forward a month later, day of show, and the app tells me upon signing in that I either haven’t used the app recently (I used it exactly a month ago, how often am I really expected to use it??) or that “this is a new device” (it isn’t) and I need to confirm my acct via an email they’ll send me. So they send me the email, I click “Verify Device”, which takes me not to the app but to the website, which greets me with an error message in a red box: “This session has expired. Please log in again.” So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (it’s been minutes, not even 1 hour), and when I click the link, I get the same error message. I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. It never comes. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. Now, tell me why this is happening. And why did I pay such exorbitant surcharge fees for THIS experience?

so i bought tickets for the playboi carti antagonist tour. i’ll admit the way i purchased them was not the best as i bought them through a scalping website and was over charged a lot. however, i did get the tickets and they sat in my account for months. this event sadly was postponed multiple times from october to february, then was postponed without a date till further notice. today i logged back into my account to see my tickets and if there had been an update on the concert date. i log back in and look for my tickets but find nothing. i try logging out and logging back in and reload the page multiple times but still, nothing. on top of that, my order history was completely blank.i then go to start a chat with a representative to get help with the problem. i tell them my problem and ask to get my tickets back in my account. they then proceed to say that i need to contact the website that i used to purchase my tickets and also state i should contact the bank that i used to purchase these tickets as well. i don’t understand why i would need to contact the website or bank that i purchased these tickets through if the tickets were successfully delivered to my account in the first place.i've just come to the conclusion that this app scams people. please take my advice and the advice of many others and don’t purchase tickets through here. use ticketmaster or some other reliable source.

Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. Unfortunately, when he merged my two emails he linked the event tickets from last year to this year. I got to the event, having paid for 10 tickets, and the etickets didn’t work. So after waiting in line I had to go to another line for printed tickets. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! This was after spending quite a bit of time talking on the phone with customer service before we left home! We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. All of this because we were linked to LAST YEAR’S tickets! Really?!!!. I expect much more from AXS!!!

I have to complain about my experience yesterday. I got 3 VIP tickets for Yugyeom and the app never said what time the meet and greet starts or when we can get pictures taken. The app just said that doors open at 7pm. I arrived at 6pm and stood in line until 6:30. I showed them my vip ticket and they never gave me the VIP laminated sign. When we got there they said the vip session ended and never give us any vip gifts that we were supposed to get. The employees attitude was super rude as well! When we asked the staff, nobody cared about us, they just told us to find someone else. In addition I never received any email telling me what time the vip event began so we missed the chance to take photos with him. This is very important to me because I’ve liked this artist for 8 years and he’s about to join the military. I don’t even know when’s the next time he’s going to have another concert. I am super sad and angry that I didn’t get a chance to take pictures with him. It’s my first time using this app to buy tickets and the experience is so terrible I will never use it again. I don’t think it’s fair for us to pay for the VIP tickets when we never got any of the vip benefits. I would like a refund for the price difference between the vip and GA tickets. I’m not asking for an entire refund, just a refund for the price difference. This is ridiculous, please respond to me as soon as possible.