“Just wanted to let you know, [TTX]helped me out of a major jam yesterday on my cure oven in TX (Texas). Problem was brought to [TTX’s]attention late in the day around 5pm. [TTX]created me a check sheet to trouble shoot before…leaving work. That alone was going the extra mile for me. [TTX] checked back in with me around 6, I still had been unable to solve the problem. At that point [TTX]went back into work to help walk me through step by step. Long story short we spent almost 2 hours on the phone and in the end we were back up and running. I have major commitments to meet with my customers and if I were down this morning I would have been in a tight spot.

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I can’t thank [TTX] and your staff enough for all you support. His actions went way past good customer service.