About eviivo
eviivo pricing
eviivo does not have a free version and does not offer a free trial. eviivo paid version starts at USD 40.00/month.
Alternatives to eviivo
eviivo Reviews
Feature rating
- Used Daily for 2+ years
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Review Source
Not just a software. Eviivo is a great team , ready to help,just what my small Guest House...
Pros
Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.
Cons
I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Really pleased with the solution and most importantly the customer service and communication
My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business.
Pros
Eviivo covers the majority of our use cases:
-Vacation rental reservation with individual home and property calendars
-Rate management with multiple seasons for 3+ years (clunky implementation)
-Venue calendar management
-OTA integration with all major platforms
-Quickbooks online integration for payment processing and accounting
They are also very open and welcomed my feedback and enhancement requests/suggestions.
Cons
A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these.
-Need centralized inbox within the application to handle all OTA communication and internal direct guest communication
-Can’t support group bookings with our vacation home model of unique calendars vs hotel room types
-Need calendar to show holidays for ease of rate setting
-Need e-sign capability for vacation rental contract agreement and allow attachments with reservations
-Need customized cleaning checklist
-Need damage communication and billing process beyond the pre-auth for the deposit
Alternatives Considered
Hostaway, CiiRUS, Hostfully Property Management Platform, innRoad and HotelKeyReasons for Switching to eviivo
They met my critical use cases and were proactive. Some vendors didn’t even respond to my request for more information- Used Daily for 1-5 months
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Review Source
Eviivo has been Very Harmful to our Business since Going Live
Pros
There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.
Cons
Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities.
For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable.
The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates.
Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours.
Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over.
Eviivo's indifference is inexcusable.
Response from eviivo
Hi Audrey,
We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.
We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time
If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch.
Regards,
eviivo
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Returned to Eviivo because of customer service
[SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!
Pros
I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.
Cons
I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is.
I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.
Response from eviivo
Esther...thank you so much for the review. We too are excited about the updated mobile app that is coming in the next couple weeks. I think you will be quite impressed with the ease of use and functionlity. More importantly, we appreciate you calling out our team members for the helpfulness! The last 18 months have been a tough row for our industry...but hearing feedback like yours tells us we continue to make postivie differences in STR managers daily lives!
Mike Weimann
GM
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Eviivo does what I need it to do
eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.
Pros
In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.
Cons
The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.
Reasons for Choosing eviivo
Forced to make the switch as Webervations was discontinued. I had used it for many years....probably over a decade and liked it. I would not have switched if I had a choice.Reasons for Switching to eviivo
It was offered for those losing Webervations. ItResponse from eviivo
Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite.
I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable.
The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager.
But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help.