Overall my experience has been very good and I think it is a very good option to digitize the guidebook of the apartment to make it easier to use and understand for the guest, besides being able to consult it beforehand in case there is any doubt or problem.

How easy it is to customize all the templates to meet your needs, Hostfully gives you the perfect structure and space to tailor the message to your guests in the way you see it fits.

I would like the market place area to be more thought out so that you can offer your own services. This can be done, but in terms of quality and product placemente, it is noticeable that the options that Hostfully brings for its commercial agreements are more careful and have more options to be more attractive to the guest.

I like that it is an easy way to create and share house rules, check-in information, property specific info. This is all really important information that guests need to have, and even though we have a printed House Manual at the property, it is essential to have something digital. I like that it is an easy link to share with guests and they can access it from anywhere.

I like the way the digital guidebook is set up with "cards" for each category, and that it is easy to send to guests so that they can have all the important information in one place.

Not really. Overall the set up was pretty easy and straight forward.

Ease of use and very helpful for assisting guest

We've had a very positive experience with Hostfully thus far. During the onboarding process, we got one-on-one training along with best practices recommendations that helped us improve the quality of our guidebooks. We didn't feel like we made this investment and then were left to figure things out on our own. Implementation was a daunting task for us as we have hundreds of properties, but Hostfully was so easy to use that we were able to get all of them set up within a week or two. We've also made recommendations to Hostfully about new features or improvements we'd like to see based on our experience using the platform, and they care about our opinions. We've already seen some development changes based on those recommendations, and we appreciate that so much!

We loved the concept, first and foremost, but what really sold us was how user-friendly it was for the host AND the guest. We wanted the guest experience to be easy for them so our guests felt empowered to answer their own questions and troubleshoot without having to sit on the phone with a guest relations specialist while on their vacation. We put answers in their fingertips and helped set an appropriate expectation pre-arrival.

There were initially some limitations to the way we wanted to display content to our guests, but since we discussed it with our rep, they have adjusted the software to give us more freedom. I can't think of a negative that is still relevant.