Heritage Plans

As a result of T-Mobile's merger with Sprint, Metro by T-Mobile offers Heritage Rate Plans to interested customers for a limited time. Heritage Rate Plans, are available by contacting customer care at 888-863-8768 or *611 from your Metro phone. 6am-2am (Central) 7 days a week.

A Prime membership gives you the best of shopping and entertainment from Amazon. Prime members get fast, free delivery on over 100 million items, even free same-day, one-day, and 2-hour delivery on some items (available in select cities). Prime also includes streaming of thousands of popular movies and TV shows. Members can watch award-winning Prime Originals, and even add channels like HBO or Showtime. Membership also includes access to millions of songs that can be streamed on the Amazon Music app or on an Echo simply by asking Alexa. Additionally, Prime offers members Prime Amazon Photos, Prime Reading, Amazon Gaming, and more. You can learn more about these and other benefits by visiting www.amazon.com/prime.

If you remain on the $60 Unlimited Heritage rate plan with Metro by T-Mobile, you will not need to pay for your Amazon Prime membership.

Prime is included as an option with your Metro by T-Mobile $60 Unlimited rate plan. If you wish to cancel your Prime benefit, please visit the ‘Manage Your Prime Membership’ page here. - https://www.metrobyt-mobile.com/benefits/amazon-prime/activate

If you do not make your Metro by T-Mobile service payment in a timely fashion and your account is canceled, you will also lose access to your Prime benefits. Your Prime benefits will start again when you pay for your Metro service and reactivate a qualifying plan.

You can visit the ‘Manage Your Prime Membership’ page here, where your current method of payment will be indicated near the top left of the page in the Billing section. You can also call Metro by T-Mobile customer care at 1-888-8Metro8 to confirm if Amazon Prime is a part of your rate plan.

You can visit the Amazon Prime help page here.

Yes, however additional lines on Heritage Rate plans are not eligible for device promotions. Customers are welcome to bring a compatible device when adding a line or purchase a new device at full retail price.

You must currently be on the $60/month Unlimited Heritage rate plan or activate on the $75, ($70/month with autopay), Metro Flex Plus plan. Upon activation of your new rate plan, Metro will send you a text directing you to Amazon to create your Amazon account and activate the Prime membership. If you no longer have the text and need to register, go here and enter your Metro phone number.  The system will validate that you are on an eligible plan, and you can complete the redemption process.

If your mobile service is no longer through Metro by T-Mobile or you leave the qualifying service plan for a different plan that does not offer Amazon Prime, your Prime membership will be automatically cancelled. To continue your Prime membership, please visit www.amazon.com/amazonprime, sign in using your Amazon credentials and sign up directly through Amazon Prime to continue enjoying the same benefits.

If your Metro account is suspended for more than 24 hours, your Prime benefits will also be suspended. Once you make your monthly Metro service payment, your Prime benefits will start again within 24 hours.

You can request a new verification code by going here. If you are still having issues receiving a verification code, please contact Metro by T-Mobile customer care at 1-888-8Metro8. Note: To receive a verification code, you must be on a qualifying rate plan.

Find a local store or contact Metro Customer Care by dialing 1-888-8METRO8.