LearnWorlds’ Post

Have you joined the Customer Education revolution? 🚀 Over the past 12 months, I've been looking at our approach to Customer Education. I really wanted to focus on a more proactive approach. We know why customers contact us for support, so why not put a focus on these specific use cases? Today we announced our first customer focused webinar series. The holiday period is coming up. Customers always have questions about leave, allowances and TOIL. So this seemed like a no-brainer for our first CS lead webinars. This is the first step as we revolutionise how RotaCloud does Customer Education. A lot more exciting things to come! 👀 #CustomerSuccess #CustomerEducation #ProductEducation

It’s 2025—Time to Rethink Customer Education. 🤔 #CustomerEducation is no longer just about show and tell—it’s about transforming: ❌ Confused users into confident, empowered ones ❌ Support tickets into proactive, self-sufficient customers ❌ New customers into lifelong advocates and champions Let’s elevate our approach to customer education. It's time to think beyond traditional training and focus on creating meaningful, long-lasting connections that drive success for both your customers and your business. What’s one change you’re making to rethink your customer education strategy this year? 

Customer education is a critical part of a successful #ScaledCS strategy. Your customers need access to the education they need, when they need it — but doing this manually for each customer can become repetitive and eat up your CSMs’ valuable time. In our latest episode of the “Scaling CS with Vitally” Workshop series, Parker Moore, Senior Director of CS Operations & Education, dives into how to automate a customer education workflow that delivers the right content to the right people at the right time. 👉 Watch the video to discover how you can start automating your customer education using Vitally tools: https://lnkd.in/gSj_fFgS

Less than an hour to go! Join me, Debbie Smith and Spencer Schumacher for our discussion on "Maximizing ROI through Efficient Customer Education and Certification Strategies." Register now for the final spots: https://hubs.ly/Q02wwrd30 See you then! #Talview #webinar #certification #edtech #proctoring #customersuccess

Customer education is a powerful driver of adoption, retention, and satisfaction. We’re diving into the latest trends and benchmarks to uncover how companies are scaling customer education to accelerate success—and we want you to be part of it! Take our 5-minute State of Education in the Customer Journey survey and gain insights while helping shape the future of customer education. Take the survey for exclusive access to the report here: https://lnkd.in/gGjuxhtB #CustomerSuccess #CustomerEducation

Are your customers struggling to understand your products?   It’s frustrating when training efforts don’t translate into real engagement or tangible results.   Poor customer education can lead to confusion, and ultimately, millions lost in churn.   But what if I told you there’s a way to create a customer education program that truly resonates?   I’ve been working on something exciting that addresses these challenges head-on.   👉 Stay tuned! Something special is coming soon to transform your approach to customer education and empower your users like never before! #customereducation

It seems simple enough. If you don't educate your customers on how to get the most value from your solution, they probably won't be a customer for long. Yet customer education can still feel like a second-thought despite being core to a long-term retention strategy. In our upcoming webinar, we'll discuss the benefits of building a scaleable and high-impact customer education program that includes how to track and prove ROI. Join us on Wednesday, October 30th and learn why investing in customer education early can lead to sustained growth and strong advocates.  Register here: https://hubs.ly/Q02Vd8FP0

Excited to be partnering with Planhat for an upcoming webinar where Seth Johnson & Chris Regester we'll dive into the power of building scalable and impactful customer education programs. 🎓 If you're looking to maximize the value your customers get from your solution and drive retention by effectively tracking ROI through education, you won’t want to miss this! 📅 Join us on Wednesday, October 30th! #CustomerEducation #RetentionStrategy #Webinar #Planhat #LearnUpon

Recent research shows an overwhelming majority of companies report positive ROI from their customer education programs. 📈 On Thursday, May 16th, join John Leh, CEO and Lead Analyst at Talented Learning - Research and Consulting, and Greg Rose as they discuss "How Customer Education Programs Drive Measurable Business Impact." They'll be digging into recent research on: - Trends on the growth and trajectory of customer education - The economic impact of customer education as a function - The most popular and effective methods of educating customers - How high-performing customer education teams think about resourcing Save your seat (or register for the recording) here 👉 https://lnkd.in/ejKwS9Ri #CustomerEducation #CustomerTraining #CustomerEnablement

Effective training empowers your users to get the most from your product, which boosts customer loyalty and retention. But how do you know if you really need a full blown customer education program or not? We put together a checklist to help you decide whether a customer education program is the right fit right now by evaluating your organization's needs around categories like: -Onboarding and training -Product adoption and engagement -Customer relationship strength Download the free checklist to see if you're ready to pull customer training as a lever to increase ROI and create champions: https://lnkd.in/g9Wpq95B #customereducation #productacademy #retention