From the course: Using Assessments to Hire Customer Service Reps
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Take and implement the DISC and motivation assessments
From the course: Using Assessments to Hire Customer Service Reps
Take and implement the DISC and motivation assessments
- Congratulations. Now you've learned the elements that go into a personality assessment, how to analyze the behavior and motivations behind the results, and how to use this information to hire the best candidates for your customer service positions. Now, the question is, how do you implement these assessments into your organization? First, I highly recommend that you take an assessment yourself. That way, you'll have a firsthand look at how the results are generated. You'll also gain insights to your own behavior, motivators, strengths, and areas of continual improvement. Second, create an online portal so that you can access assessments as needed and receive the results of your candidates. And finally, reach out to a consultant like myself to help you analyze the assessments when you're first starting out and to help you put together a simple and effective system to introduce assessments into your hiring process.…
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