From the course: Giving and Receiving Feedback
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Managing emotions during feedback
From the course: Giving and Receiving Feedback
Managing emotions during feedback
- Picture the scene. You've been sitting in traffic for what feels like forever, and you start to slowly move. As you pick up speed, you're driving a bit cautiously in case the traffic suddenly stops again. You leave a large space between you and the car in front, and someone pulls up beside you and nips into the space in front, in what you consider to be a dangerous move. You're irritated from sitting in traffic, you're late for an appointment, and you're tired and grouchy. By now, you're fuming with anger. Now, rewind and imagine the exact same scene, traffic and someone pulling up in the car next to you, but you've just been given a wonderful piece of news. You're in a great mood, and one annoying driver isn't going to change that. When the person pulls in front of you, you think it's a dangerous move but decide not to dwell on the situation and focus on your positive news. Your thoughts and feelings create the…
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