Employee experience

- The relationship between employees and employers has shifted. The shift in the relationship is centered on the evolution of employee expectations. Some of these expectations include meaningful work, development, inclusion, and flexibility. At the core, these expectations are grounded in humanizing worker experience across the continuum of the employee lifecycle. You, as a forward-looking leader, need to prioritize the dynamism of the shift and solve for these expectations. A recent Forbes CxO Growth Survey emphasizes the importance of re-imagining employee experience. It revealed that 70% of CHROs believe better employee experience means a better bottom line. So what do organizations that win on experience do differently? They create a blend of experiences that demonstrate a commitment to the whole employee and are focused on enabling employees to thrive. There are two areas of employee experience that consistently show up across generations that rank within the top five preferred experiences. They are work-life balance and well-being. They even rank higher than compensation as the most important factors in finding a new job. according to a recent Muse Survey. Listen, HR leaders get why these are so important to employees, and moreover, they respect the impact that both can have on recruitment, engagement, and retention. It's the execution that can be challenging. Personalization is key, and the one-size-fits-all approach to employee experience no longer delivers high levels of relevancy or value for employees. It's difficult to personalize at scale and balance organizational resources. Here's what I recommend. As you evaluate and reimagine employee experience for your organization in the context of work-life balance and well-being, use gen AI as the horsepower for the process. Use it to help you build a holistic approach to employee experience. Use it to help you create experiences that represent multi-generational and lifestyle preferences of your employees. Use it for research, analysis, design, and implementation. Let it help you in designing remote and hybrid work models that are family-friendly and create programs to address employee burnout. Perhaps you will use it to explore the benefits and impact of a four-day work week or company-wide shutdown days so that employees can refresh. Maybe you'll use it to design financial literacy programs or even a digital nomad strategy for remote workers. What I want you to take away from this video is that you now have gen AI tools that can help you in designing employee experiences that reflect the culture of your organization, meet the evolving needs and preferences of employees, and that aligns with the trajectory of the future of work. Now that we've explored the impact on employee experience, let's see how gen AI can help you create future-forward HR policies.