Contact Center Leadership
With Brad Cleveland
Liked by 382 users
Duration: 52m
Skill level: General
Released: 3/6/2023
Course details
Contact Center Leadership is an exciting responsibility and one that has never been more important. Nor has it ever been more challenging. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the developments you face. In this practical course, customer strategy, management, and omnichannel services expert Brad Cleveland covers how to align the contact center with your organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success. Brad shows you proven approaches, pitfalls to avoid, and real-life examples that give you more confidence as you set a direction that is right for your customers, employees, and organization.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Vasu Kandala
Vasu Kandala
Group Manager at Wipro "Experienced Operations Manager | Driving Efficiency & Growth | Strategic Leadership in Operations"|
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Laura Laughren
Laura Laughren
Portfolio Manager, PMP®, Cert.APM(Agile) - Certified Project Manager Coaching Great People to Build Exceptional Teams & Achieve Excellence.
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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