Assist with Helpdesk duties (Solarwinds Service Desk)
Sharing as point of contact for users seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by users
Deploying PCs and Mobile Devices to new employees
Intune / MDM preferred
Perform resolution or walk the user through the problem-solving process
Research unresolved issues or direct to next level support personnel, when applicable
Provide accurate information on IT assets
Record events and problems and their resolution in logs
Follow-up and update users with status information
Identify and suggest improvements on procedures
ITIL/Agile forward
Implement and maintain user, email, & application profiles
Recycle and/or deploy PCs/mobile devices to users via Intune & Autopilot
Create, test, & maintain configuration / deployment profiles in Microsoft Intune
Travel on-site to branch locations to deploy new hardware/software and troubleshoot IT issues, as well as train end-users and/or Help Desk personnel
Assist in implementing new technology solutions when needed
Purchase, deploy, & maintain mobile devices via Intune / Verizon portal/ABM/Apple Configurator
Expert mobile knowledge preferred
Mentor Help Desk staff via best practice and technical knowledge
Create and maintain policies, procedures, and knowledge base for the Help Desk
Strong documentation skills
Performs other duties as requested
CCNA/CCNE with Strong System Administration also
Embraces BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It
The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.
Education & Experience
Bachelor/ Associate degree in Information Technology, Computer Science or related discipline; Microsoft, Cisco and/or other IT certifications desired.
Minimum of 2 years’ experience in System Administrator or 5 years in a PC Support role; both in an Enterprise IT environment
Familiar with enterprise concepts, practices, and procedures within this particular field.
Competitive Salary, Paid Time Off, 401-k With Company Match
MEDICAL INSURANCE, VISION INSURANCE, DENTAL INSURANCE, COMPANY PAID LIFE INSURANCE
VOLUNTARY LIFE POLICIES, COMPANY PAID SHORT TERM AND LONG TERM DISABILITY
SHORT TERM AND LONG TERM INCENTIVE PLANS
TOOL AND WORK BOOT ALLOWANCE, PRESCRIPTION EYE PROTECTION ALLOWANCE, COMPANY PAID TRAINING
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Machinery Manufacturing
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