Mud Bay’s Store Staff Members are the heart of Mud Bay. They are flexible, friendly, and focused on providing an outstanding experience to everyone who walks through our doors. Mud Bay’s Rovers are ready to quickly respond to any store in their area to help provide coverage for callouts, leaves or other situations.
Essential Functions
Responds to store scheduling needs on a daily basis and can work in one of several stores in a geographical area depending on those daily needs
Provides a welcoming and educational experience for all who visit our stores
Engages dog and cat owners in conversation, connects with them on a personal level, and helps them find solutions to fulfill the needs of their animals
Contributes to sales growth by providing complete, holistic solutions that promote long-term health for dogs and cats
Performs transactions at the point of sale accurately and efficiently, including opening and closing registers
Makes decisions based on good judgment and Mud Bay's Mission and Values
Stays informed about animal health, nutrition, and product knowledge by actively participating in Mud Bay training that is verbal, written, computer-based and in-person learning
Contributes to a team that fosters belonging, celebrates differences, and works together in a fun environment
Maintains cleanliness, organization and attractiveness of store's sales floor and workspaces
Maintains inventory, including receiving, rotating, restocking, facing and visual merchandising
Helps their team learn and grow by providing feedback and open communication
Rovers have a home store, but on any given shift may be asked to cover a shift at a different store. The list of other stores where they will be asked to work will be defined for each Rover.
Ability to travel and work in multiple locations is an essential function of the Rover position
Leadership Expectations
This is not a supervisory position.
Physical Activities
Frequently lifts and carries up to 45 pounds
Reaches overhead and below the knees including bending, twisting, pulling and stooping
Climbs up and down ladders
Enters and locates information on a computer, tablet, and a Point of Engagement system
Reads and visually verifies information often in fine print
Communicates effectively in person, by phone, by email and other electronic platforms
Handles cash and credit card transactions
Prolonged periods of standing and walking on concrete or other hard surfaces
Travel
Travel to multiple stores is an essential function of this role
Qualifications
Must be 18 years or older
Has a high school diploma, GED, or equivalent
Competent with basic math, comfortable using computers, calculators, and 10-keys
Highly accountable, following through on commitments
Has integrity; says and does what they believe to be right
Uses good judgment by making rational, ethical decisions aimed toward long-term goals and outcomes
A self-starter, but happy to take direction and learn from others
A team player; contributes to the happiness and effectiveness of colleagues
Has the flexibility to adapt to a work schedule that reflects the needs of customers, coworkers and Mud Bay