Solution Owner I

The Solution Owner I, Claims supports the General Claims function/portfolio within the Strategic Alignment & Execution (SA&E) department. A successful candidate for this position will work collaboratively with business stakeholders, SO team members, and delivery teams to analyze and provide solutions to business goals.

In this role, the SO will support alignment of strategy with business processes and initiatives, design of the product or solution to achieve strategic outcomes to achieve business outcomes by collaborating with delivery teams.

Essential Duties & Responsibilities

Strategic Alignment

• Collaborate with Business Process teams to ensure alignment among initiatives and understand strategy; interpret and advocate for the business unit's priorities and approaches.
• Align solution features and implementation with initiatives’ business outcomes through understanding of problems statements and feasibility of delivering solutions addressing those problems.
  
  

Solution Design

• Translate and interpret vision/intent of features supporting business goals to provide inputs/requirements to functional analysts and delivery teams; collaborate directly with delivery teams to understand implementation options to create best solution for users.
• Develop User Acceptance scenarios.
  
  

Delivery Support

• Support Functional Analysts activities such as Story Mapping and DoR; support team story backlog and prioritization, sprint planning, and delivering initiatives.
• Participate in team events including sprint planning, backlog refinement, sprint reviews, sprint demos, team retrospectives, and team syncs.
  
  

Continuous Improvement

• Analyze and document the current state business processes to ensure that the context and implications of change are understood by the project stakeholders.
• Identify and document future business processes including opportunities for process improvements.
  
  

Core Competencies

• Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams’ interests.
• Bring a growth mindset with willingness to learn new way of working and learning new products/solutions and business processes.
  
  

Minimum Qualifications

Education, Knowledge, Skills, Behavior and Abilities:

• Bachelor’s degree preferred.
• Ability to learn quickly in a demanding environment and adapting to change.
• Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of problems and create solutions that resolve these problems.
• Excellent verbal, written, and interpersonal communication skills.
• Passion to challenge current state, ability to find solutions and think outside the box; embraces and enables change.
• Strong ability to collaborate with diverse multi-function teams and ability to communicate new ways of thinking and ideas to a cross-section of groups across the organization.
• Excellent understanding of agile principles and methodologies; ability to apply agile approaches to solution development.
  
  

Length And Type Of Experience

• Minimum 3-5 years’ experience in claims business processes.
• Extensive Property & Casualty Insurance experience required.
• Proficient understanding of NJM's Project Management Lifecycle phases and activities.
  
  

Certifications Or Licenses

Any certifications or licenses related to the following areas will provide an advantage to the candidate:

• Any P&C insurance certification (preferred)
  
  

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.