Senior Product Quality Leader

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The Quality & Customer Satisfaction team ensures the product quality performance within a determined scope through investigating and prioritizing market product quality issues. The Product Quality Leader secures the voice of the customer in the problem-solving processes through knowledge management. This demands high levels of product knowledge, problem solving, and ability to work with global colleagues across the engineering, production, purchasing & field service network.

This role is also responsible for achieving product quality goals and metrics for fault frequency and warranty costs.

Specific Responsibilities Include, But Are Not Limited To

• Search, detect and quantify actively & preventively customer quality issues at an early stage via enhanced analytics.
• Prioritizing quality actions inside Volvo Group to achieve committed quality targets for assigned products.
• Actively search for rapid containment actions & recommend appropriate quality solving tool for an identified field issue.
• Initiate, coordinate, and prioritize quality actions inside design Engineering, Purchasing, and Manufacturing.
• Clear communication and reporting on product quality or on customer satisfaction within the company.
• Check effectiveness of implemented Quality solving solutions
• Lead and/or support, when necessary, Quality Action Groups for new technologies supporting the smooth transition from project to serial production.
• Request external campaign based on technical description and present at the External Campaign Committee.
• Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.
  
  

Your future team

Our team, Product Quality, is part of the Quality & Customer Satisfaction organization. We support Volvo Group Truck products operating in North America globally through investigating, prioritizing, and leading solving activities of market product quality issues. We are responsible to investigate potential vehicle field quality issues and drive them towards resolution through Product Development, Purchasing and the Manufacturing organizations. We contribute to the Product Development process with our customer and aftermarket knowledge.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Passion to drive results for customer success.
• Ability to prioritize issues adding value for both customer and brand.
• Strong networking skills and able to quickly gain credibility and establish positive relationships.
• Proven problem-solving processes and analysis.
  
  

Requirements

• Bachelor’s degree in engineering, or comparable technical experience; Master’s Degree preferred
• 5+ years in the automotive industry
• Experience in Aftermarket activities and support
• Cross-functional team leadership or project management experience
• Global experience is an advantage
• Occasional domestic and/or international travel required
  
  

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• An organization the prioritizes employee's health and well-being.
• Working in an empowered team solving complex challenges.
• Opportunity to work with new technologies such as automation, electromobility, and connectivity.
• Competency development through the Volvo Engineering Career Path.
• Modern workspaces that allow agility and collaboration.
• Onsite facilities and activities that make everyday life easier including a cafeteria, chair massages, fully stocked fitness center and fitness classes offered daily.
  
  

Ready for the next move?

If the opportunity to blend engineering and innovation with production and technology resulting in the best trucks on the market excites you, apply today and join our team!

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you’ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.