The Resident Relations Director manages the front desk customer service team as well as the move in experience for all new and transitioning residents. They also coordinate all areas related to resident relations and ensures excellent services to delight residents and families.
What will I do every day?
Manage and improve resident and family satisfaction and loyalty
Proactively identify and address resident issues and complaints
Oversee a smooth and customer service-focused front desk operation
Support the community sales process and work with the sales team to attract and retain residents
Execute the move-in/welcome, transfer, and move-out processes effectively and compassionately
Manage the department budget and expenses
Performs data entry into various database systems to include accounting and lead management systems
Prepares various reports, logs, and schedules to ensure accuracy, efficiency, and compliance
Helps coordinate resident focus group meetings
Tours community daily for cleanliness and maintenance needs
Plan and coordinate regularly scheduled Customer Service meetings
Visit or coordinate designated CMT member visits of residents who are at hospital, skilled nursing facility, and rehabilitation
Perform other related duties as required
What will I need to be successful in this role?
Great customer service and communication skills
Bachelor’s Degree
A minimum of 3 to 5 years of experience in customer service, guest relations, social worker, or similar role
A minimum of 2 years’ supervisory experience
Experience with seniors preferred
What’s in it for me? (Great Question!)
Competitive pay
A free meal per shift
Healthcare Benefits including Vision & Dental (Full-time only)
Matching 401k (Full-time only)
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities
What do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 25 years.
All offers of employment are subject to satisfying our pre-employment process which includes successfully passing a drug screen, TB Test and Background Check
Kisco Senior Living is an Equal Opportunity Employer
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Hospitals and Health Care
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