Program Associate

Important Application Instructions

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.
  
  

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Summary

Job Description

Reporting to the Associate Director for the Office of Student Belonging (OSB), the Program Associate works to provide a wide range of administrative support functions. The Program Associate fields inquiries, requests and time sensitive matters from students, families, campus partners, faculty and staff and addresses and/or escalates them for attention as needed. The Program Associate coordinates procurement processes, and monitors several budgets related to programmatic initiatives.

Principal Duties And Responsibilities

• Provides daily oversight for customer service needs and traffic flow in the office. Fields inquiries and requests from prospective students, current students, families, campus partners, faculty and staff. Addresses and/or escalates and resolves requests.
• Monitors several budgets, ensures compliance with procurement processes and policy, coordinates purchases, reviews expense and receipt documentation, processes requisitions and invoices. Reconciles expenditures and maintains accurate and up-to-date records of transactions. Assists in preparation of yearly budget requests.
• Trains, schedules and supervises student office workers to ensure they provide excellent customer service in answering calls, emails and inquiries surrounding orientation and other initiatives.
• Understands and efficiently utilizes technology including Banner and Workday enterprise database platforms as well as a wide array of office software applications and computing hardware.
• Assists with data assessment and evaluations of programs and services
• Provides support to the Director and team members including but not limited to: drafting clear and accurate correspondence, presentations, reports and announcements; maintaining files, office equipment and supplies; scheduling meetings and events, reserving rooms; coordinating travel itineraries.
• Assists with the development of publications and marketing materials.
• Serves as part of the logistical support team for all large-scale OSB programming and events
• Assists with the implementation of smaller OSB programming and events
• Collaborates and maintains positive working relationships with campus stakeholders in the performance of assignments.
• Actively supports programs and initiatives within the Student Development & Campus Life division.
• Represents OSB at Campus-wide events and activities
• Maintains integrity and appropriate confidentiality in program operations.
• Performs other duties as assigned.
• Management retains the right to add or change job duties at any time.
  
  

Qualifications

REQUIRED:

• Bachelor’s degree from an accredited college or university.
• A minimum of one year of relevant professional work experience.
• Attention to detail, ability to multi-task and problem solve in a fast-paced work environment.
• Previous experience in office management and customer service.
• Professional work experience managing complex budget, finance and procurement functions.
• Strong verbal and written communication skills.
• Ability to work with a team of diverse professional staff and students.
• Ability to work occasional evenings, weekends and holidays.
  
  

Preferred

• Master's degree in a field related to the position.
• Professional work experience in higher education within a student facing service or events office environment.
  
  

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instruction.

Department

Office of Student Belonging

Position Type

Professional - Non-Faculty

Contact Information

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at

www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/