Operations Director

ABOUT US: Kreyol Essence (KE) makes natural + ethical beauty products with ingredients from Haiti. Our signature ingredient is Haitian Black Castor Oil as well as Moringa Oils. Kreyol Essence products are formulated specifically for those with dry hair, dry skin, and curly hair. As a social business, we create work for over 300 farmers and women, plant to conserve the environment, and seek to empower the women who craft our products and the women who use them.

JOB PURPOSE SUMMARY: The ideal candidate has experience scaling a fast-paced e-commerce company and requires proficiency in operational excellence, process optimization, analytics, and customer service. You will be responsible for honing in on optimizing our unit economics and making cost improvements, ensuring our

operational process delivers amazing customer experience, and supercharging our growth by having operations

enable sales and marketing opportunities. You will oversee core operational functions such as supply chain,

order/inventory management, and customer experience. You should be familiar with eCommerce and retail

processes, and ERP systems such as SAP or Netsuite, and take a direct role in supporting the finance team with public or private audits.

The Director will ensure goals are met on a timely and cost-effective basis, they will motivate and spearhead

efficiencies in various aspects; oversee shipping and receiving, inventory management, and logistics planning.

Must be self-motivated, driven, and experienced in the CPG industry with a wide range of contacts. The ability to

plan, problem-solve, prioritize, and organize a diversified workload is a must. This position reports directly to the

COO/Co-Founder and is responsible for strategy and execution.

ESSENTIAL JOB RESPONSIBILITIES:

Demand Planning

• Translate sales forecast into a demand plan (how much inventory is needed & when)
• Establish production order cadence (Quarterly)
• Define production requirements (combination of sales, inventory & inbound units)
  
  

Production

• Act as the main point of contact for contract manufacturers and communicate with suppliers and vendors
• Procure all components necessary for production and ensure on-time delivery
• Create and submit Purchase Orders to produce finished goods
• Manage Production Orders to ensure on-time completion
• Reconcile production runs (collect & store documentation, confirm quantities, calculate yield)
  
  

Inventory Management

• Track and report inventory by location in systems (e.g., NetSuite and Excel)
• Establish and maintain reorder / stockout SOP
• Restock inventory locations, as outlined in SOP
• Provide accurate inventory reports and analysis
• Produce statistical reports, complete a physical inventory, and perform cycle counts as required
• Maintain reliable sources of ingredients and other material inputs, and track purchasing
  
  

Warehouse Management

• Responsible for procurement, supply chain, equipment, maintenance, packaging, and warehousing
• Ensure the facility is always OSHA compliant and ready for any audit procedures
• Comply with set budgets for product inventory, building, and equipment maintenance programs
• Develop and implement procedures to ensure quality control, production, and staff efficiencies
• Oversee all warehouse procedures, including inventory, shipping, and fleet operations
• Troubleshoot, resolve and implement procedures to ensure consistent operation effectiveness
• Keep accurate documentation of all inventory and supplies needed for production
  
  

Coaching

• Outstanding people, coaching, and mentoring skills
• Responsible for managing, training, motivating, and disciplining all talent at the facility
  
  

Administrative & Process Development

• Perform regular COGS optimization and analysis
• Research and source suppliers, ingredients, and resources
• Document & optimize processes for all tasks that are in scope
• COGS reduction in target areas (e.g. ingredients, freight, chargebacks)
• Evaluation of partner performance (co-man, 3PL, freight)
• Establish & track KPIs
• Operational & supply chain risk assessment
• Supply chain redundancy (multiple partners, to hedge against risk)
• Identify opportunities for process automation & use of technology
• Negotiate contracts, shipping, contract manufacturing, etc
  
  

Qualifications

• Minimum 5 years of CPG sales experience required, preferably within conventional CPG channels with
  
  

quantifiable and verifiable achievements.

• Proven experience meeting/exceeding annual revenue goals and driving existing business
  
  

Strong communication and presentation skills.

• Flexible and adaptable in a fast-paced environment – willing to roll up your sleeves
• Ability to project management across departments to keep sales deliverables on track for retailer sell-in
  
  

requirements.

• Ability to multi-task and complete projects independently and efficiently
  
  

Proficient in Microsoft Office Applications with an emphasis on using Excel and numbers to tell a story.

• Experience managing a team preferred but must be able to work independently
  
  

Some travel is required.

• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Excellent writing, problem-solving, and interpersonal skills
• Bachelor’s degree in Business Administration or related field
  
  

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