The NOC Engineer helps to expand, maintain, and troubleshoot an International Internet backbone in a 24x7 operations environment. The North American NOC is responsible for layer 2 and layer 3 globally, and layer 1 for North America.
Troubleshoots layer 1, layer 2 and layer 3 issues. Works with field engineers, hardware vendors, fiber vendors, and directly on IP and Optical equipment to achieve maximum network uptime and swift resolution of all issues
Uses policies and procedures to help organize and prioritize network events depending on the Cogent policies on urgency
Takes escalations from the Cogent Customer Service team to help resolve customer issues in a swift and efficient manner
Uses network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues
Manages communications to the NOC department from vendors, network peers, building management, and various internal Cogent departments to monitor, sort, and document these communications within the ticketing system
Is responsible for completing network maintenances to augment the network, upgrade equipment, and troubleshoot fiber and hardware problems
Qualifications:
The ideal candidate will be a seasoned NOC technician or NOC engineer with strong hands-on technical skills.
Strong problem solving and troubleshooting skills are required. The ability to identify and analyze problems swiftly on Cisco equipment from layer 1 to layer 3 is absolutely key to being successful as a Cogent NOC Engineer
Technical Expertise: Optical experience on Cisco 15454 or NCS1K equipment including troubleshooting hardware problems and circuit building and management through a MSTP network. Strong working knowledge of IP, including IP network architecture, routing protocols, peering relationships, DNS, and network monitoring tools is required
Equipment Expertise: Strong working knowledge of Cisco switches, routers and transport equipment like the ASR9K router, 7600 series routers, 6500 series switches , 4900 series switches, 3550 series switches, 15454 and NCS1K transport equipment
A working knowledge of optical transport networks is desired
Familiarity with the internet service provider industry and telephone companies is necessary
Effective written and verbal communications skills are required
Education: Bachelor’s degree in a technical field or equivalent experience, certifications, or training
Experience: 5-10 years of IP Backbone experience preferably in a Network Operations Center environment
Available Shifts:
Third shift is available. This position is located in our headquarters in Washington, DC with available shifts in Herndon, VA.
To apply for the NOC Engineer position, please submit your resume and cover letter to careers@cogentco.com .
Cogent Communications is an Equal Opportunity Employer.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Telecommunications
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