New Restaurant Opening Trainer

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The New Restaurant Opening Trainer plays a critical role in the successful launch and ongoing operation of new restaurant locations within our chain. You are responsible for opening, leading the onsite training, analyzing post-opening results, and recommending actions to improve business trends for Corporate and Brand Partner locations.

Pre-Opening Support

• As a member of the cross-functional support team, participate in weekly pre-opening support calls to provide product ordering, scheduling, and training recommendations based on sales forecasts.
• When arriving on-site, complete the pre-opening checklist and coordinate support with on-site teams.
• Make fact-based recommendations to the Brand Partner (Franchisee), Franchise Business Consultant, and Development Team on opening readiness status (i.e., ready to open, delay opening to correct deficiencies).

Training Support

• Coordinate and lead on-site operational training to managers and team. Identify learning gaps and design training intervention(s) to help team members execute operational standards and procedures.
• Provide on-site training for (POS) Aloha and Back-Office (NBO).
• Create a training summary report after each restaurant opening to include an analysis of business trends and observations of the team’s skills. Review findings and recommendations for improvement with Brand Partner and Franchise Business Consultant.

Post-Opening Support

• Partner with Franchise Business Consultant to analyze weekly results and provide recommended actions to improve business trends.

Other

• Provide training support that is well-aligned with the needs of corporate operations and brand partners to achieve operations excellence.
• Support 100+ New Restaurant Openings

WHAT YOU’LL NEED

• Experience working with Brand Partners (Franchisees) is preferred
• Minimum 3-5 years of restaurant training experience
• Proficient in Microsoft Office
• College degree preferred but not required
• Ability to travel 75%-85%

WHO YOU ARE

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team.

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office
• Work from home Fridays
• Discount on Wingstop gift cards
• Discounted onsite dry cleaning
• Discounted onsite car detailing
• Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.