How you'll help us Keep Climbing (overview & key responsibilities)
Delta is on a journey to become a world-class retailer by focusing on a Selling and Servicing Transformation to provide the best experience for customers in their preferred channel. To support our technology investment, Delta is looking for leaders to collaborate with the 3rd party ecosystem to capture the needs of our customers and be an evangelist for our Selling and Servicing Evolution. The Manager, Sales and Distribution Innovation will be responsible for leading cross-divisional efforts in furthering Delta’s mission in being a world-class retailer. To be successful in this role, the ideal candidate will need to be a strong advocate for customers, including corporates, travel management companies, and technology providers. Additionally, the role requires the ability to work across teams internally and externally with partners. The candidate will need to be able to understand complex industry topics/trends and clearly distill those topics into something that can be easily consumed by senior leaders.
Primary Functions include:
Engage with industry stakeholders, including Corporate Buyers, Travel Management Companies, and technology providers to be the voice of the customer
Collaborate across commercial teams like Digital, Global Sales, Revenue Management, Reservations Strategy, Loyalty and Enterprise Solutions
Utilize market research, customer and agent feedback, analytics data, and industry trends to understand customer needs, discovering competitive and functional gaps and identifying new opportunities to ultimately define the product roadmap
Translate business goals and end user needs into product strategy; communicate direction and product priorities to the development team and other supporting teams
Create and present Executive level content on status and development updates
Understand new technologies in distribution space and impact on the business
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What You Need To Succeed (minimum Qualifications)
10+ years of demonstrated experience supporting travel technology
5+ years of technology experience at a Global Distribution System or Travel Management Company
Curiosity about travel technology and distribution
Commercial and technical mindset
Can translate complex ideas into simplified communications
Comfortability with ambiguous topics
Proven ability to build an effective network across teams
Ability to lead and develop talent
Hunger to grow and learn by asking key questions of partners to drive results
Strong interpersonal skills and the ability to lead and influence stakeholders
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
What Will Give You a Competitive Edge (preferred Qualifications)
Experience with Product Management and/or IT solutions at travel technology partners, including Travel Management Companies or Global Distribution Systems
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Consumer Services and Airlines and Aviation
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