Manager Quality and Claims

Job Description

Manager, Quality and Claims

The preferred location for this position is Dallas/Fort Worth/Arlington, Atlanta or Orlando.

The Quality and Claims Manager is a key member of the Sheffield Metals Team. The Quality and Claims Manager position is responsible for processing and supporting all quality and continuous improvements within the company. This includes assurance related internal audits in adherence with regulatory standards; develop, implement, and manage Quality and Lean systems designed to ensure that all Mazzella Companies always meet the customer’s requirements and a system that engages all SMI team members to continuously improve.

Responsibilities:

• Collaborate with functional managers, create specific procedures and processes to ensure products and services meet customer and Company quality and safety requirementPrepare quality reports as requested by customers, functional managers, and SMI Leadership Team
• Launch investigations for “nonconformance and corrective action” relating to customer issues
• Plan, promote, and organize training activities relating to Corrective Actions/Opportunities for Improvement, product and/or system quality & reliability
• Manage claims (field/material claims) and manage finish/substrate warranties process
• Manage MRB at all locations
• Conduct and coordinate field inspections with SW/PCM/MC/BCP/Steel Mills
• Quality checks at coating lines (spot, real time issues, and new products)
• Implement and manager quality KPIs and develop the vendor scorecard
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Committing to Lifelong Learning by completing all assigned learning and seeking opportunities to improve self
• Management Only: Encouraging and holding team members accountable for their commitment to Lifelong Learning and completion of assignments
• Other duties as assigned
  
  

Education:

Bachelor's degree from an accredited college or university with a focus in Quality Systems Management, Engineering, Manufacturing, or related discipline; in the absence of a degree, directly-related job experience serving in a quality management role, where a number of years and proven knowledge may offset the degree requirement

Experience & Skills:

• Experience in safety and safety processes is preferred
• Skills related to collaborating closely with various company team members
• Strong analytical, conceptual, and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail oriented, self-motivated, and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, drug screen and E-verify
• Experience in the architectural metals and/or roll coated steel and aluminum industries
  
  

Travel:

Travel for this position is upwards of 50%

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

Team-oriented environment

A real Work life/ Home life balance

Growth and Development Opportunities including a Lifelong Learning Career Path

Humble, Hungry, Smart Culture

Market Competitive Salaries

Free Virtual Doctor visits with $0 copay (Teledoc)

Tuition Reimbursement

Mazzella Core Values:

Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk

Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value

Be Humble – lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics

EOE/Drug Free Workplace

Company Description

Sheffield Metals International (SMI) is an industry leader in the distribution of coated and bare metal products, as well as engineered standing seam metal roof profile systems. We specialize in providing painted Galvalume® and aluminum sheet and coil for the architecturally driven metal panel industry.

Our purpose is to instill confidence and comfort in every interaction. What does that mean? It means that Sheffield Metals is committed to providing contractors, manufacturers, wholesalers, and architects with the complete package — quality metal products, extensive industry expertise, and continued support throughout the most complicated projects.

While we only sell metal products directly to manufacturers and contractors, we do offer a number of support services for home and property owners — including design assistance, contractor referrals, the Sheffield Metals Color Visualizer tool, and a large catalog of educational resources.

Sheffield Metals is proud to be a member of the Mazzella Companies family of businesses.

Sheffield Metals International (SMI) is an industry leader in the distribution of coated and bare metal products, as well as engineered standing seam metal roof profile systems. We specialize in providing painted Galvalume® and aluminum sheet and coil for the architecturally driven metal panel industry. Our purpose is to instill confidence and comfort in every interaction. What does that mean? It means that Sheffield Metals is committed to providing contractors, manufacturers, wholesalers, and architects with the complete package — quality metal products, extensive industry expertise, and continued support throughout the most complicated projects. While we only sell metal products directly to manufacturers and contractors, we do offer a number of support services for home and property owners — including design assistance, contractor referrals, the Sheffield Metals Color Visualizer tool, and a large catalog of educational resources. Sheffield Metals is proud to be a member of the Mazzella Companies family of businesses.