Responsibilities
- Build a class leading Professional Services Team focused on value creation for the Life Sciences industry.
- Leadership of delivery engine with clear project management, resource forecasting and articulation of customer value creation
- You will develop an understanding solution and leverage your experience to guide our teams through implementations, scope new and follow on projects, and to build processes on that scale.
- Direct the activities of the team through ongoing oversight of active implementations, ensuring project teams deliver on time, within budgets, with high quality scientific outcomes.
- Actively manage practice financials including team utilization, budget vs actual hours and project margins
- Ensure teams follow best practice implementation processes and identify opportunities to improve our rollout methodologies and tools.
- Develop relationships at senior levels in our customer's organizations including with executive sponsors, key business and IT stakeholders, and project team leaders.
- To be successful in this role, you must be comfortable with Life Sciences R&D processes and scientific concepts and be able to speak confidently and build relationships with Scientific and IT leaders at leading Pharma and Biotech organizations.
- Have a pragmatic approach to Professional Services focused on customer value creation.
- An engineering and product mindset that is oriented towards us building the best solutions for the Life Sciences industry.
- Strongly influencing the product roadmap to ensure that services projects are streamlined and efficient.
- A collaborative approach to deal shaping, ensuring estimations, pricing and contracts are aligned with the best path to customer value creation.
- Data-driven, constantly optimized budgeting and staffing forecast.
- Collaborate across our client to bring access to product, engineering, and science teams.
- Foster an agile culture and delivery process/best practice methodology for opportunity development and supporting new product and services initiatives.
- Develop and maintain high customer satisfaction standards and customer value. Understand why a customer is buying a product or service and ensure success. Monitor results and adjustments as needed.
- Embrace change and relentlessly focus the team to increase productivity, delivery experience and time-to-value.
- You must be a proven leader who can drive a professional service team from hiring and staffing, to managing project and practice financials, to managing and mentoring your team, to leading customer governance and negotiations.
- 10+ years’ experience in service delivery experience in customer-facing roles
- Life Science industry experience a clear benefit if no experience extreme curiosity around scientific use cases will be a requirement.
- You must be a hands-on leader who enjoys working closely with their teams and with their customers to drive successful implementations.
- You must be able to think and act strategically as well as get into the details of our projects, and our product.
- Deep expertise in project and program management for enterprise software including internal and external team management, scope & budget control, program governance, executive reporting, and project financials.
- Ability to understand extremely complex implementation projects and direct the team to the highest value activities.
- Entrepreneurial spirit can excel in a fast-paced environment.
- Strong communication skills - customer and internal stakeholders
- Proven track record of creating marketing materials for Professional Service offerings.
- Strong customer facing skills.
- Ability to develop clear action plans and drive processes and implement procedures.
- Results oriented with the ability to prioritize multiple objectives.
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Seniority level
Director -
Employment type
Full-time -
Job function
Consulting, Information Technology, and Sales -
Industries
Business Consulting and Services
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